Customer Service Representative - Work From Home, AZ Only
Remote Jobs, Phoenix, Arizona, United States
Overview
Employer Industry: Healthcare Services Why consider this job opportunity: Pay rate of $15.15 per hour Comprehensive benefits package including medical, dental, and vision insurance 401(k) Retirement Savings Plan with company match Paid time off and paid parental leave Opportunity to work from home with flexible hours Supportive and collaborative work environment focused on member satisfaction Job Responsibilities
Receive and document customer concerns while ensuring all relevant information is accurate Ensure compliance with company procedures and input accurate trip data into systems Multitask effectively to extract necessary information from multiple systems Educate members on services and their insurance coverage Support a 24/7 contact center environment, including holiday coverage Qualifications
High School Graduate or General Education Degree (GED) 0-2 years of related experience, with a minimum of 6 months in a contact center or customer service role Strong organizational, written, and verbal communication skills Ability to type 35 words per minute or more and handle up to 100 calls per day Proficiency in Microsoft Office Suite and ability to work independently Preferred Qualifications
Previous experience in a customer service role within the healthcare industry Familiarity with contact center operations and practices Strong decision-making and problem-solving skills in a fast-paced environment Ability to work overtime as required We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Healthcare Services Why consider this job opportunity: Pay rate of $15.15 per hour Comprehensive benefits package including medical, dental, and vision insurance 401(k) Retirement Savings Plan with company match Paid time off and paid parental leave Opportunity to work from home with flexible hours Supportive and collaborative work environment focused on member satisfaction Job Responsibilities
Receive and document customer concerns while ensuring all relevant information is accurate Ensure compliance with company procedures and input accurate trip data into systems Multitask effectively to extract necessary information from multiple systems Educate members on services and their insurance coverage Support a 24/7 contact center environment, including holiday coverage Qualifications
High School Graduate or General Education Degree (GED) 0-2 years of related experience, with a minimum of 6 months in a contact center or customer service role Strong organizational, written, and verbal communication skills Ability to type 35 words per minute or more and handle up to 100 calls per day Proficiency in Microsoft Office Suite and ability to work independently Preferred Qualifications
Previous experience in a customer service role within the healthcare industry Familiarity with contact center operations and practices Strong decision-making and problem-solving skills in a fast-paced environment Ability to work overtime as required We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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