VP Client Relations - Collections
Witt/Kieffer, Winston Salem, North Carolina, United States, 27104
About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Diversity, Equity, & Inclusion: In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.
Description This role is responsible for driving exceptional client experiences while supporting Brock & Scott’s strategic growth initiatives. The ideal candidate will partner closely with clients and internal stakeholders to strengthen long-term relationships, optimize service delivery, and advance B&S’s technology-enabled value proposition in the marketplace.
Key Responsibilities
Establish and maintain metrics to measure, track, and continuously improve client satisfaction.
Identify opportunities to align ongoing client strategies with B&S’s technology-enabled service offerings to expand and strengthen existing client relationships.
Develop, document, and implement scalable best practices for client onboarding, integration, and operational workflows.
Act as a steward of B&S’s evolving value proposition, ensuring consistency and clarity across client engagements.
Partner with operations managers to ensure timely delivery of feedback related to client experience, performance, and value realization.
Proactively triage and resolve client issues and concerns to maintain strong, trusted relationships.
Serve as a champion of change management, supporting organizational initiatives and strategic direction.
Build and maintain a strong network of internal and external partners to enhance the client experience and exceed customer expectations.
Position Requirements Education
Bachelor’s degree or equivalent experience.
Experience
5+ years of Client Success experience within revenue cycle management, consumer engagement, and/or practice management technology-enabled service solutions.
Demonstrated ability to independently and collaboratively lead the development and execution of client-driven business development strategies.
Proven experience working with and negotiating Statements of Work (SOWs) with both clients and legal stakeholders.
Strong relationship‑building, communication, and cross‑functional collaboration skills.
Exempt/Non-Exempt Non-Exempt
Employment Type Full-Time/Part-Time
Full-Time
Location Brock & Scott, PLLC - Winston-Salem
Shift Not applicable
This position is currently accepting applications.
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EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Diversity, Equity, & Inclusion: In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.
Description This role is responsible for driving exceptional client experiences while supporting Brock & Scott’s strategic growth initiatives. The ideal candidate will partner closely with clients and internal stakeholders to strengthen long-term relationships, optimize service delivery, and advance B&S’s technology-enabled value proposition in the marketplace.
Key Responsibilities
Establish and maintain metrics to measure, track, and continuously improve client satisfaction.
Identify opportunities to align ongoing client strategies with B&S’s technology-enabled service offerings to expand and strengthen existing client relationships.
Develop, document, and implement scalable best practices for client onboarding, integration, and operational workflows.
Act as a steward of B&S’s evolving value proposition, ensuring consistency and clarity across client engagements.
Partner with operations managers to ensure timely delivery of feedback related to client experience, performance, and value realization.
Proactively triage and resolve client issues and concerns to maintain strong, trusted relationships.
Serve as a champion of change management, supporting organizational initiatives and strategic direction.
Build and maintain a strong network of internal and external partners to enhance the client experience and exceed customer expectations.
Position Requirements Education
Bachelor’s degree or equivalent experience.
Experience
5+ years of Client Success experience within revenue cycle management, consumer engagement, and/or practice management technology-enabled service solutions.
Demonstrated ability to independently and collaboratively lead the development and execution of client-driven business development strategies.
Proven experience working with and negotiating Statements of Work (SOWs) with both clients and legal stakeholders.
Strong relationship‑building, communication, and cross‑functional collaboration skills.
Exempt/Non-Exempt Non-Exempt
Employment Type Full-Time/Part-Time
Full-Time
Location Brock & Scott, PLLC - Winston-Salem
Shift Not applicable
This position is currently accepting applications.
#J-18808-Ljbffr