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Customer Service Rep – Tax (Seasonal, Remote)

Concentrix, Rutherford, New Jersey, us, 07070

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Employer Industry: Customer Service and Support

Why consider this job opportunity:

Salary of $15/hr, with actual salaries varying based on location, qualifications, skills, and experience

Opportunity for career advancement, with 80% of managers promoted from within

Comprehensive benefits including medical, dental, vision, EAP, 401(k), paid time off, and paid training days

Work-from-home convenience offering flexibility and comfort

Access to employee referral bonuses and performance-based incentives

A strong commitment to diversity, equity, and inclusion, with various employee resource groups

What to Expect (Job Responsibilities):

Provide inbound customer support using a call flow guide

Assist customers in resolving basic technical issues

Track, document, and retrieve information in databases

Offer additional products and/or services to enhance customer experience

Deliver expert customer experiences with a positive demeanor

What is Required (Qualifications):

Minimum of 1 year of customer service experience

High school diploma or GED

Open availability for a seasonal position

Strong computer navigation skills and proficiency in fast-paced multi-tasking

Ability to work in a quiet, distraction-free environment from home

How to Stand Out (Preferred Qualifications:

Experience with remote customer service support

Familiarity with various customer service technologies

Eagerness to learn and adapt to new systems and processes

Strong problem-solving skills and ability to think on your feet

Proficiency in using Windows operating systems

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #WorkFromHome

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