Remote Customer Service Representative
United Window & Door, Columbus, OH, United States
The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers. Through a thorough understanding of ourpractices, the CSR offers solutions that aid and facilitate a unique customer service experience. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Good Typing speed
Professional appearance
Ability to multi-task in a fast-paced environment
Pay $23.04 - $28.00 hourly
Benefits Summary
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program
10 Vacation days per year
7 Paid Company Holidays
Life and AD&D Insurance
At Window and door, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
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Required Skills and Experience
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Good Typing speed
Professional appearance
Ability to multi-task in a fast-paced environment
Pay $23.04 - $28.00 hourly
Benefits Summary
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program
10 Vacation days per year
7 Paid Company Holidays
Life and AD&D Insurance
At Window and door, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
#J-18808-Ljbffr