Call Center Outbound Business Account Representative
Cable ONE, Fort Wayne, Indiana, United States, 47169
Employer Industry: Telecommunications
Why consider this job opportunity:
Excellent benefits package including medical, dental, and vision plans starting on your first day
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in your first year
Advancement opportunities within a collaborative work environment
Paid time off, including vacation, holiday, and personal/sick days
Positive impact on local businesses by providing essential communication services
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers to present communication packages
Enter customer data accurately into the SalesForce system to ensure high-level service
Utilize product knowledge to assist customers with inquiries and showcase service benefits
Problem-solve and encourage customers to commit to services
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications):
Experience in customer service or sales roles, particularly in telecommunications
Strong communication skills with the ability to tailor interactions to customer needs
Familiarity with SalesForce or similar CRM systems
Ability to work in a fast-paced environment and handle multiple tasks
Demonstrated commitment to community support and customer satisfaction
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Excellent benefits package including medical, dental, and vision plans starting on your first day
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in your first year
Advancement opportunities within a collaborative work environment
Paid time off, including vacation, holiday, and personal/sick days
Positive impact on local businesses by providing essential communication services
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers to present communication packages
Enter customer data accurately into the SalesForce system to ensure high-level service
Utilize product knowledge to assist customers with inquiries and showcase service benefits
Problem-solve and encourage customers to commit to services
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications):
Experience in customer service or sales roles, particularly in telecommunications
Strong communication skills with the ability to tailor interactions to customer needs
Familiarity with SalesForce or similar CRM systems
Ability to work in a fast-paced environment and handle multiple tasks
Demonstrated commitment to community support and customer satisfaction
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr