Call Center Outbound Business Account Representative
Cable ONE, Columbia, South Carolina, United States
Employer Industry: Telecommunications
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Medical, dental, and vision plans start immediately
Paid time off including vacation, holiday, and personal/sick days
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Collaborative work environment with associate recognition and awards programs
Job Responsibilities:
Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service and accurately enter customer data into the SalesForce system
Utilize knowledge of products to assist customers with inquiries and demonstrate the value of services
Problem-solve and encourage customers to commit to services
Qualifications:
A proactive approach to customer interactions
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Three to six months of related experience and/or training
Associate's degree or higher preferred
Preferred Qualifications:
Experience in sales or customer service roles
Familiarity with telecommunications products and services
Strong communication skills and the ability to build rapport with clients
Knowledge of SalesForce or similar CRM systems
Demonstrated success in meeting sales targets or goals
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Opportunity for career advancement and growth within the organization
Medical, dental, and vision plans start immediately
Paid time off including vacation, holiday, and personal/sick days
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement of up to $5,250 in the first year
Collaborative work environment with associate recognition and awards programs
Job Responsibilities:
Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service and accurately enter customer data into the SalesForce system
Utilize knowledge of products to assist customers with inquiries and demonstrate the value of services
Problem-solve and encourage customers to commit to services
Qualifications:
A proactive approach to customer interactions
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Three to six months of related experience and/or training
Associate's degree or higher preferred
Preferred Qualifications:
Experience in sales or customer service roles
Familiarity with telecommunications products and services
Strong communication skills and the ability to build rapport with clients
Knowledge of SalesForce or similar CRM systems
Demonstrated success in meeting sales targets or goals
#J-18808-Ljbffr