Call Center Outbound Business Account Representative
Cable ONE, Ladys Island, South Carolina, United States, 29907
Employer Industry: Telecommunications
Why consider this job opportunity:
Excellent benefits package, including medical, dental, and vision plans starting on your first day
Annual tuition reimbursement of up to $5,250 in your first year
Opportunity for career advancement and growth within the organization
Collaborative work environment with a focus on community support and recognition programs
Paid time off, including vacation, holiday, and personal/sick days
401(k) plan with a 100% company match after one year of service, up to 5% of eligible compensation
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching services
Problem-solve and find solutions to encourage customer commitments
What is Required (Qualifications):
A proactive approach to customer engagement and sales
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Three to six months of related experience and/or training required
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Experience in sales or customer service roles within the telecommunications industry
Strong communication skills and ability to tailor interactions to customer needs
Familiarity with SalesForce or similar CRM systems
Demonstrated commitment to community involvement and customer satisfaction
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Excellent benefits package, including medical, dental, and vision plans starting on your first day
Annual tuition reimbursement of up to $5,250 in your first year
Opportunity for career advancement and growth within the organization
Collaborative work environment with a focus on community support and recognition programs
Paid time off, including vacation, holiday, and personal/sick days
401(k) plan with a 100% company match after one year of service, up to 5% of eligible compensation
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching services
Problem-solve and find solutions to encourage customer commitments
What is Required (Qualifications):
A proactive approach to customer engagement and sales
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
Three to six months of related experience and/or training required
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Experience in sales or customer service roles within the telecommunications industry
Strong communication skills and ability to tailor interactions to customer needs
Familiarity with SalesForce or similar CRM systems
Demonstrated commitment to community involvement and customer satisfaction
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr