Call Center Outbound Business Account Representative
Cable ONE, Port Lavaca, Texas, United States, 77979
Employer Industry: Telecommunications
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Comprehensive benefits package including medical, dental, and vision plans starting on the first day
Paid time off including vacation, holidays, and personal/sick days
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Collaborative and inclusive work environment
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service through accurate data entry in the SalesForce system
Use product expertise to assist customers with inquiries and demonstrate the value of switching services
Problem‑solve and encourage customers to commit to services
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
Proactive approach to customer engagement and problem‑solving
Education: Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Outgoing personality with strong communication skills
Experience in a customer service role within a sales environment
Familiarity with telecommunications products and services
Strong problem‑solving skills to assist business customers
Commitment to community involvement and support
#J-18808-Ljbffr
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Comprehensive benefits package including medical, dental, and vision plans starting on the first day
Paid time off including vacation, holidays, and personal/sick days
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Collaborative and inclusive work environment
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service through accurate data entry in the SalesForce system
Use product expertise to assist customers with inquiries and demonstrate the value of switching services
Problem‑solve and encourage customers to commit to services
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to direct conversations and close sales effectively
Proactive approach to customer engagement and problem‑solving
Education: Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Outgoing personality with strong communication skills
Experience in a customer service role within a sales environment
Familiarity with telecommunications products and services
Strong problem‑solving skills to assist business customers
Commitment to community involvement and support
#J-18808-Ljbffr