Call Center Outbound Business Account Representative
Cable ONE, Fairfield, Illinois, United States, 62837
Employer Industry: Telecommunications
Why consider this job opportunity:
Excellent benefits package including medical, dental, and vision plans starting on your first day
Tuition reimbursement up to $5,250 in the first year
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Opportunities for career advancement and growth within the organization
Collaborative and supportive work environment
Up to $75 a month towards cable and internet services
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize expertise in Sparklight's products to assist customers with their inquiries
Problem-solve and encourage customers to commit to services
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to engage in conversations and successfully close sales
Proactive approach to customer service
Preferred educational background: Associate's degree or higher
How to Stand Out (Preferred Qualifications):
Experience in a sales-oriented environment
Strong problem-solving skills
Ability to tailor communications to meet customer needsOutgoing personality with excellent interpersonal skills
Familiarity with SalesForce or similar CRM systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Excellent benefits package including medical, dental, and vision plans starting on your first day
Tuition reimbursement up to $5,250 in the first year
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Opportunities for career advancement and growth within the organization
Collaborative and supportive work environment
Up to $75 a month towards cable and internet services
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize expertise in Sparklight's products to assist customers with their inquiries
Problem-solve and encourage customers to commit to services
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to engage in conversations and successfully close sales
Proactive approach to customer service
Preferred educational background: Associate's degree or higher
How to Stand Out (Preferred Qualifications):
Experience in a sales-oriented environment
Strong problem-solving skills
Ability to tailor communications to meet customer needsOutgoing personality with excellent interpersonal skills
Familiarity with SalesForce or similar CRM systems
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr