Call Center Outbound Business Account Representative
Cable ONE, Boise, Idaho, United States, 83708
Employer Industry: Telecommunications
Why consider this job opportunity
Medical, dental, and vision plans starting on your first day
Paid time off including vacation, holiday, and personal/sick days
401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for advancement and a collaborative work environment
Recognition and awards programs to celebrate associate contributions
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize expertise in Sparklight's products to assist customers and address their questions
Problem-solve and encourage business customers to commit to services
What is Required (Qualifications)
Proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with ability to direct conversations and close sales
3 to 6 months of related experience and/or training required
Preferred educational background: Associate's degree or higher
How to Stand Out (Preferred Qualifications)
Experience in a sales-oriented environment
Familiarity with telecommunications products and services
Strong customer relationship management skills
Ability to work in a fast-paced environment
Previous experience in a customer service role
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Why consider this job opportunity
Medical, dental, and vision plans starting on your first day
Paid time off including vacation, holiday, and personal/sick days
401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for advancement and a collaborative work environment
Recognition and awards programs to celebrate associate contributions
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize expertise in Sparklight's products to assist customers and address their questions
Problem-solve and encourage business customers to commit to services
What is Required (Qualifications)
Proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with ability to direct conversations and close sales
3 to 6 months of related experience and/or training required
Preferred educational background: Associate's degree or higher
How to Stand Out (Preferred Qualifications)
Experience in a sales-oriented environment
Familiarity with telecommunications products and services
Strong customer relationship management skills
Ability to work in a fast-paced environment
Previous experience in a customer service role
#J-18808-Ljbffr