Call Center Outbound Business Account Representative
Cable ONE, Mascoutah, Illinois, United States, 62258
Employer Industry: Telecommunications
Why consider this job opportunity:
Excellent benefits package including medical, dental, and vision plans starting on your first day
Paid time off for vacation, holidays, and personal/sick days
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation
Opportunities for career advancement and professional growth
Tuition reimbursement of up to $5,250 in the first year and up to $75 a month towards cable and internet services
Collaborative and inclusive work environment that values diversity
What to Expect (Job Responsibilities):
Follow up with existing customers to ensure satisfaction and identify upsell opportunities
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching services
Problem-solve and find solutions to support business customers in making commitments
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
A proactive approach to customer engagement
Educational background: Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Experience in sales or customer service roles within the telecommunications industry
Strong communication skills with an emphasis on empathy and respect for customers
Familiarity with SalesForce or similar customer relationship management (CRM) software
#Telecommunications #SalesOpportunity #CustomerService #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Excellent benefits package including medical, dental, and vision plans starting on your first day
Paid time off for vacation, holidays, and personal/sick days
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation
Opportunities for career advancement and professional growth
Tuition reimbursement of up to $5,250 in the first year and up to $75 a month towards cable and internet services
Collaborative and inclusive work environment that values diversity
What to Expect (Job Responsibilities):
Follow up with existing customers to ensure satisfaction and identify upsell opportunities
Make outbound calls to potential business customers to present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching services
Problem-solve and find solutions to support business customers in making commitments
What is Required (Qualifications):
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
A proactive approach to customer engagement
Educational background: Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Experience in sales or customer service roles within the telecommunications industry
Strong communication skills with an emphasis on empathy and respect for customers
Familiarity with SalesForce or similar customer relationship management (CRM) software
#Telecommunications #SalesOpportunity #CustomerService #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr