Call Center Outbound Business Account Representative
Cable ONE, Anna, Illinois, United States, 62906
Employer Industry: Telecommunications
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Comprehensive medical, dental, and vision plans starting on your first day
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Supportive and collaborative work environment
Annual community support to various organizations across the U.S.
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize knowledge of products to assist customers with inquiries and demonstrate the value of services
Problem-solve and offer solutions to encourage customers to commit to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to engage customers and close sales effectively
A proactive approach to customer interactions
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales-focused role within a telecommunications or service-oriented environment
Strong understanding of customer relationship management systems
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple tasks
Demonstrated commitment to customer satisfaction and community support
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Comprehensive medical, dental, and vision plans starting on your first day
401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Supportive and collaborative work environment
Annual community support to various organizations across the U.S.
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize knowledge of products to assist customers with inquiries and demonstrate the value of services
Problem-solve and offer solutions to encourage customers to commit to services
What is Required (Qualifications)
Minimum of three to six months of related experience and/or training
Previous outbound telemarketing experience in a call center is preferred
Ability to engage customers and close sales effectively
A proactive approach to customer interactions
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales-focused role within a telecommunications or service-oriented environment
Strong understanding of customer relationship management systems
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple tasks
Demonstrated commitment to customer satisfaction and community support
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr