Call Center Outbound Business Account Representative
Cable ONE, Ashdown, Arkansas, United States, 71822
Employer Industry: Telecommunications
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Comprehensive benefits package including medical, dental, and vision plans starting on the first day
Paid time off, including vacation, holidays, and personal/sick days
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Collaborative work environment with associate recognition and awards programs
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize expertise in the employer's products to assist customers with inquiries and demonstrate value
Problem-solve and encourage customers to commit to services
What is Required (Qualifications):
A proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with strong conversational and sales closing abilities
3 to 6 months of related experience and/or training required
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Experience in a sales or customer service role within the telecommunications industry
Familiarity with SalesForce or similar CRM software
Strong negotiation and persuasion skills
Ability to work effectively in a team-oriented environment
Knowledge of broadband, phone, and cable services
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Comprehensive benefits package including medical, dental, and vision plans starting on the first day
Paid time off, including vacation, holidays, and personal/sick days
401(k) with 100% company match after one year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Collaborative work environment with associate recognition and awards programs
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell services based on their needs
Make outbound calls to connect with potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize expertise in the employer's products to assist customers with inquiries and demonstrate value
Problem-solve and encourage customers to commit to services
What is Required (Qualifications):
A proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with strong conversational and sales closing abilities
3 to 6 months of related experience and/or training required
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Experience in a sales or customer service role within the telecommunications industry
Familiarity with SalesForce or similar CRM software
Strong negotiation and persuasion skills
Ability to work effectively in a team-oriented environment
Knowledge of broadband, phone, and cable services
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr