Call Center Outbound Business Account Representative
Cable ONE, Biloxi, Mississippi, United States, 39531
Employer Industry: Telecommunications
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Comprehensive benefits package including medical, dental, and vision plans starting immediately
401(k) plan with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Collaborative work environment that values diversity and community support
Flexible perks including up to $75 a month towards cable and internet services
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to engage potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Use expertise in the employer's products to assist customers with inquiries and demonstrate value
Problem-solve and encourage customers to commit to services, ensuring a seamless experience
What is Required (Qualifications)
A proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
3 to 6 months of related experience and/or training
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales environment with a focus on customer relationship management
Familiarity with SalesForce or similar CRM systems
Strong communication skills with a knack for building rapport with clients
Background in the telecommunications industry
Previous experience in a customer service role
EEO Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Comprehensive benefits package including medical, dental, and vision plans starting immediately
401(k) plan with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Collaborative work environment that values diversity and community support
Flexible perks including up to $75 a month towards cable and internet services
What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to engage potential business customers and present communication packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Use expertise in the employer's products to assist customers with inquiries and demonstrate value
Problem-solve and encourage customers to commit to services, ensuring a seamless experience
What is Required (Qualifications)
A proactive approach to customer engagement and problem-solving
Previous outbound telemarketing experience in a call center is preferred
Outgoing personality with the ability to direct conversations and close sales
3 to 6 months of related experience and/or training
Associate's degree or higher is preferred
How to Stand Out (Preferred Qualifications)
Experience in a sales environment with a focus on customer relationship management
Familiarity with SalesForce or similar CRM systems
Strong communication skills with a knack for building rapport with clients
Background in the telecommunications industry
Previous experience in a customer service role
EEO Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
#J-18808-Ljbffr