Call Center Outbound Business Account Representative
Cable ONE, Lewiston, Idaho, United States, 83501
Employer Industry: Telecommunications
Why consider this job opportunity
Medical, dental, and vision plans – start when you start! Life insurance for self, spouse, and children Paid time off including vacation, holidays, and personal/sick days 401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation Advancement opportunities within a collaborative work environment Up to $75 a month towards cable and internet services What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services Make outbound calls to potential business customers to present communication packages Provide high-level customer service by accurately entering customer data into the SalesForce system Utilize knowledge of products to assist customers with inquiries and demonstrate service value Problem-solve and find solutions to encourage customer commitments What is Required (Qualifications)
A proactive approach to customer interactions Previous outbound telemarketing experience in a call center is preferred Ability to direct conversations and close sales Three to six months of related experience and/or training Associate's degree or higher preferred How to Stand Out (Preferred Qualifications)
Experience in sales or customer service roles Strong communication and interpersonal skills Familiarity with SalesForce or similar CRM systems Ability to work in a fast-paced environment Demonstrated problem-solving skills We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Medical, dental, and vision plans – start when you start! Life insurance for self, spouse, and children Paid time off including vacation, holidays, and personal/sick days 401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation Advancement opportunities within a collaborative work environment Up to $75 a month towards cable and internet services What to Expect (Job Responsibilities)
Follow up with current customers to ensure satisfaction and upsell additional services Make outbound calls to potential business customers to present communication packages Provide high-level customer service by accurately entering customer data into the SalesForce system Utilize knowledge of products to assist customers with inquiries and demonstrate service value Problem-solve and find solutions to encourage customer commitments What is Required (Qualifications)
A proactive approach to customer interactions Previous outbound telemarketing experience in a call center is preferred Ability to direct conversations and close sales Three to six months of related experience and/or training Associate's degree or higher preferred How to Stand Out (Preferred Qualifications)
Experience in sales or customer service roles Strong communication and interpersonal skills Familiarity with SalesForce or similar CRM systems Ability to work in a fast-paced environment Demonstrated problem-solving skills We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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