Call Center Outbound Business Account Representative
Cable ONE, Pell City, Alabama, United States, 35125
Employer Industry: Telecommunications
Why consider this job opportunity:
Medical, dental, and vision plans – start when you start!
Life insurance for self, spouse, and children
Paid time off including vacation, holiday, and personal/sick days
401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for advancement within a collaborative work environment
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to connect with potential business customers and present service packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of services
Problem-solve and find solutions to encourage customer commitments
What is Required (Qualifications):
Proactive approach to customer engagement and sales
Previous outbound telemarketing experience in a call center preferred
Strong communication skills with the ability to direct conversations and close sales
3 to 6 months of related experience and/or training
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Experience in customer service or sales roles
Familiarity with telecommunications products and services
Strong problem-solving skills and ability to work independently
Outgoing personality with a knack for building rapport
Familiarity with SalesForce or similar CRM software
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Medical, dental, and vision plans – start when you start!
Life insurance for self, spouse, and children
Paid time off including vacation, holiday, and personal/sick days
401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation
Tuition reimbursement up to $5,250 in the first year
Opportunities for advancement within a collaborative work environment
What to Expect (Job Responsibilities):
Follow up with current customers to ensure satisfaction and upsell additional services
Make outbound calls to connect with potential business customers and present service packages
Provide high-level customer service by accurately entering customer data into the SalesForce system
Utilize product knowledge to assist customers with inquiries and demonstrate the value of services
Problem-solve and find solutions to encourage customer commitments
What is Required (Qualifications):
Proactive approach to customer engagement and sales
Previous outbound telemarketing experience in a call center preferred
Strong communication skills with the ability to direct conversations and close sales
3 to 6 months of related experience and/or training
Associate's degree or higher preferred
How to Stand Out (Preferred Qualifications):
Experience in customer service or sales roles
Familiarity with telecommunications products and services
Strong problem-solving skills and ability to work independently
Outgoing personality with a knack for building rapport
Familiarity with SalesForce or similar CRM software
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr