Help Desk Analyst
Red Oak Technologies, Elk Grove, CA, United States
Job Overview
Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.
Position Details NOTE:
If selected for this position, you are required to perform ALL work onsite.
Helpdesk Analyst
MacOS troubleshooting experience
REQUIRED .
Shift: 2pm to 11pm, Sunday to Thursday with Friday and Saturday off.
Additional
Preferred skills
Preferred Skills
Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
Ticketing System: ServiceNow. Handling call escalations from Tier 1 to Tier 2 via Phone, Email, and Chat support.
Qualifications
Technical Support: 2+ years,
Required
Written Communication: 2-5 years,
Required
Mac OS X: 2-5 years,
Required
Time Management: 2-5 years,
Required
Communication Skill: 2-5 years,
Required
Problem Solving: 2-5 years,
Required
iOS: 2-5 years,
Required
**Candidates must be able to work onsite at client, 5 days a week**
Company Values & Diversity Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.
Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES!
Learn what it’s like to be a Red Oak Consultant!
Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone
#J-18808-Ljbffr
Position Details NOTE:
If selected for this position, you are required to perform ALL work onsite.
Helpdesk Analyst
MacOS troubleshooting experience
REQUIRED .
Shift: 2pm to 11pm, Sunday to Thursday with Friday and Saturday off.
Additional
Preferred skills
Preferred Skills
Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
Ticketing System: ServiceNow. Handling call escalations from Tier 1 to Tier 2 via Phone, Email, and Chat support.
Qualifications
Technical Support: 2+ years,
Required
Written Communication: 2-5 years,
Required
Mac OS X: 2-5 years,
Required
Time Management: 2-5 years,
Required
Communication Skill: 2-5 years,
Required
Problem Solving: 2-5 years,
Required
iOS: 2-5 years,
Required
**Candidates must be able to work onsite at client, 5 days a week**
Company Values & Diversity Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.
Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES!
Learn what it’s like to be a Red Oak Consultant!
Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone
#J-18808-Ljbffr