Senior Product Owner
Manulife Financial, Boston, MA, United States
This role leads the end-to-end delivery of complex, cross-functional program initiatives that advance Behavioral Insurance and adjacent business priorities. You will orchestrate delivery, and manage governance, risk, and compliance to accelerate time-to-value, improve predictability, and optimize program features. You’ll partner with Implementation Leads, Technology Operations, and Vitality Group to deliver measurable business outcomes with strong change management and stakeholder communication.
Position Responsibilities Program Management and Delivery Optimization
Lead the delivery of complex, high-impact initiatives from inception through delivery (planning, execution, UAT, launch, warranty) using Agile, waterfall, or hybrid methods.
Coordinate cross-functional teams and manage interdependencies.
Ensure readiness and quality including UAT planning/execution, change management and informing stakeholders.
Monitor and improve delivery lead times and predictability, remove systemic impediments, and address cross-team dependencies.
Optimize workflows and processes to improve efficiency, automation, and reduce errors and re-work.
Maintain clear, consistent communication with sponsors, stakeholders, and delivery teams; escalated risks/decisions with data-backed options.
Produce concise executive-ready updates and storytelling on progress, risks, benefits, and trade-offs.
Contribute to quarterly/PI planning sessions, cross-functional workshops, and logistics across book of work.
Governance, Risk, Compliance & Change
Establish delivery cadence, decision forums, and accountability across mobile apps, web experiences, infrastructure, and Vitality Group to reduce delivery surprises.
Support change management to increase release frequency while reducing change failure rate—enforce delivery readiness, dependency checks, and compliance standards.
Identify, analyze, mitigate, document, and control project and technology risks; coordinate business readiness and change management.
Support internal audits; collaborate with IT and Compliance to support controls, compliance frameworks, and resiliency/DR expectations.
Required Qualifications
7+ years of experience delivering complex programs as a Program/Project Manager, or Product Owner/Manager.
Demonstrated success managing large, cross-functional initiatives across business, operations, and IT.
Strong command of program management mechanisms (e.g., Agile, waterfall, and hybrid delivery) and continuous delivery practices.
Experience with governance and change management risk management, audit/compliance, and production readiness.
Excellent communication, facilitation, and stakeholder management skills; able to influence without authority and resolve conflicts.
Strong planning and reporting skills (project tools, Excel, PowerPoint); superior organization and documentation skills.
Working knowledge of system design/analysis, testing/UAT, and workflow design.
Strong partner management and cross-functional collaboration skills.
Preferred Qualifications
Insurance industry experience, understanding of basic concepts of behavioral science, Health & Wellness programming and foundational understanding of industry risks and regulatory environment.
Formal project management training, exposure to Agile and Waterfall project methodologies, and superior MS Office experience.
Experience establishing change management communications and controls to support post-delivery warranty and troubleshooting.
Experience coordinating UAT cases and execution, as well as cross-functional Business Readiness.
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD.
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ をご覧ください。
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 hr@manulife.com までご連絡をお願いします。
Referenced Salary Location Boston, Massachusetts
Working Arrangement ハイブリッド勤務
Salary range is expected to be between $92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr
Position Responsibilities Program Management and Delivery Optimization
Lead the delivery of complex, high-impact initiatives from inception through delivery (planning, execution, UAT, launch, warranty) using Agile, waterfall, or hybrid methods.
Coordinate cross-functional teams and manage interdependencies.
Ensure readiness and quality including UAT planning/execution, change management and informing stakeholders.
Monitor and improve delivery lead times and predictability, remove systemic impediments, and address cross-team dependencies.
Optimize workflows and processes to improve efficiency, automation, and reduce errors and re-work.
Maintain clear, consistent communication with sponsors, stakeholders, and delivery teams; escalated risks/decisions with data-backed options.
Produce concise executive-ready updates and storytelling on progress, risks, benefits, and trade-offs.
Contribute to quarterly/PI planning sessions, cross-functional workshops, and logistics across book of work.
Governance, Risk, Compliance & Change
Establish delivery cadence, decision forums, and accountability across mobile apps, web experiences, infrastructure, and Vitality Group to reduce delivery surprises.
Support change management to increase release frequency while reducing change failure rate—enforce delivery readiness, dependency checks, and compliance standards.
Identify, analyze, mitigate, document, and control project and technology risks; coordinate business readiness and change management.
Support internal audits; collaborate with IT and Compliance to support controls, compliance frameworks, and resiliency/DR expectations.
Required Qualifications
7+ years of experience delivering complex programs as a Program/Project Manager, or Product Owner/Manager.
Demonstrated success managing large, cross-functional initiatives across business, operations, and IT.
Strong command of program management mechanisms (e.g., Agile, waterfall, and hybrid delivery) and continuous delivery practices.
Experience with governance and change management risk management, audit/compliance, and production readiness.
Excellent communication, facilitation, and stakeholder management skills; able to influence without authority and resolve conflicts.
Strong planning and reporting skills (project tools, Excel, PowerPoint); superior organization and documentation skills.
Working knowledge of system design/analysis, testing/UAT, and workflow design.
Strong partner management and cross-functional collaboration skills.
Preferred Qualifications
Insurance industry experience, understanding of basic concepts of behavioral science, Health & Wellness programming and foundational understanding of industry risks and regulatory environment.
Formal project management training, exposure to Agile and Waterfall project methodologies, and superior MS Office experience.
Experience establishing change management communications and controls to support post-delivery warranty and troubleshooting.
Experience coordinating UAT cases and execution, as well as cross-functional Business Readiness.
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD.
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ をご覧ください。
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 hr@manulife.com までご連絡をお願いします。
Referenced Salary Location Boston, Massachusetts
Working Arrangement ハイブリッド勤務
Salary range is expected to be between $92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr