Bilingual Customer Service Representative (English/Spanish)
RefrigiWear, Dahlonega, GA, United States
Join the RefrigiWear Team
At
RefrigiWear , we design and deliver the toughest insulated workwear and protective gear for the world's harshest environments. From subzero cold storage facilities to extreme outdoor conditions, millions of workers rely on our products to get the job done safely and comfortably.
We’re looking for a
bilingual Customer Service Representative (English/Spanish)
who thrives on helping customers, solving problems, and creating outstanding service experiences.
If you enjoy being the
trusted voice of a brand , working with a collaborative team, and making a real difference for customers every day, we’d love to meet you.
Why Work at RefrigiWear?
Hybrid work schedule
after successful training
Comprehensive benefits:
medical, dental, vision
401(k) with generous company match
Life insurance and wellness programs
Generous paid time off (PTO)
Casual dress code & free coffee
A fun, family-like culture with company events and strong work-life balance
What You'll Do As a
Customer Service Representative , you will serve as a trusted advocate for our customers while supporting sales and operational teams.
Key responsibilities include:
Deliver best‑in‑class service as a
Customer Advocate
Process customer orders via
phone, email, web, and fax
with high accuracy
Handle a high volume of incoming calls and respond to customer inquiries
Provide
product recommendations
based on job environment and industry needs
Support
Regional Sales Directors
with samples and account information
Prepare
quotations and follow up with customers
Process
RMA requests for returns and repairs
Maintain and update customer account information
Assist with special projects and team initiatives
Proactively follow up to ensure customer issues are fully resolved
Occasionally assist with the
main switchboard during receptionist breaks
Schedule Customer Service hours are
Monday‑Friday, 7:00 AM - 6:00 PM
with staggered schedules.
Employees work one rotating late shift per week:
9:30 AM – 6:00 PM
Hybrid schedule becomes available after training.
What We're Looking For
Fluent in English and Spanish
Passionate about
helping customers and solving problems
Highly organized and
detail-oriented
Comfortable handling
multiple tasks in a fast‑paced environment
A strong communicator who builds trust with customers and teammates
Qualifications
5+ years of customer service or client relations experience
High school diploma or equivalent (Associate degree preferred)
Excellent written and verbal communication skills
Strong Microsoft Office proficiency
Exceptional problem‑solving and organizational abilities
Ability to work independently and collaboratively with minimal supervision
Work Environment This position is primarily performed in a professional office environment and requires regular use of computers, phones, and email communication systems.
Ready to Join Our Team? If you’re passionate about delivering exceptional service and want to grow your career with a company that values its people, we encourage you to apply.
Apply today using our quick, mobile‑friendly application.
A Drug‑Free Workplace
Equal Opportunity Employer
#J-18808-Ljbffr
RefrigiWear , we design and deliver the toughest insulated workwear and protective gear for the world's harshest environments. From subzero cold storage facilities to extreme outdoor conditions, millions of workers rely on our products to get the job done safely and comfortably.
We’re looking for a
bilingual Customer Service Representative (English/Spanish)
who thrives on helping customers, solving problems, and creating outstanding service experiences.
If you enjoy being the
trusted voice of a brand , working with a collaborative team, and making a real difference for customers every day, we’d love to meet you.
Why Work at RefrigiWear?
Hybrid work schedule
after successful training
Comprehensive benefits:
medical, dental, vision
401(k) with generous company match
Life insurance and wellness programs
Generous paid time off (PTO)
Casual dress code & free coffee
A fun, family-like culture with company events and strong work-life balance
What You'll Do As a
Customer Service Representative , you will serve as a trusted advocate for our customers while supporting sales and operational teams.
Key responsibilities include:
Deliver best‑in‑class service as a
Customer Advocate
Process customer orders via
phone, email, web, and fax
with high accuracy
Handle a high volume of incoming calls and respond to customer inquiries
Provide
product recommendations
based on job environment and industry needs
Support
Regional Sales Directors
with samples and account information
Prepare
quotations and follow up with customers
Process
RMA requests for returns and repairs
Maintain and update customer account information
Assist with special projects and team initiatives
Proactively follow up to ensure customer issues are fully resolved
Occasionally assist with the
main switchboard during receptionist breaks
Schedule Customer Service hours are
Monday‑Friday, 7:00 AM - 6:00 PM
with staggered schedules.
Employees work one rotating late shift per week:
9:30 AM – 6:00 PM
Hybrid schedule becomes available after training.
What We're Looking For
Fluent in English and Spanish
Passionate about
helping customers and solving problems
Highly organized and
detail-oriented
Comfortable handling
multiple tasks in a fast‑paced environment
A strong communicator who builds trust with customers and teammates
Qualifications
5+ years of customer service or client relations experience
High school diploma or equivalent (Associate degree preferred)
Excellent written and verbal communication skills
Strong Microsoft Office proficiency
Exceptional problem‑solving and organizational abilities
Ability to work independently and collaboratively with minimal supervision
Work Environment This position is primarily performed in a professional office environment and requires regular use of computers, phones, and email communication systems.
Ready to Join Our Team? If you’re passionate about delivering exceptional service and want to grow your career with a company that values its people, we encourage you to apply.
Apply today using our quick, mobile‑friendly application.
A Drug‑Free Workplace
Equal Opportunity Employer
#J-18808-Ljbffr