Customer Service Representative
SixAxis, LLC, Sumter, SC, United States
Customer Service Representative
SafeRack produces world-class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state-of-the-art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment. The position is located in our Sumter, SC location. Answers internal, external, and customer inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance/coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed. Key Responsibilities:
Orders: Enter, update and process sales orders, purchase orders, etc. in system Sales Calls/Email Correspondence: Responds to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back-up Sales Rep as necessary. Returned Product: Processes returned product (warranty/repair). Distributes accordingly, ensuring capture of warranty information. Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary. Responsibilities that may be assigned to individual CSRs: sending drawings, proofing orders and ad leads. Responsibilities that may be assigned to individual CSRs: office supplies, proofing orders, vendor literature, processing assigned to email distribution lists, etc. Other responsibilities as assigned or required. Skills and Experience Required:
A results-oriented individual who thrives working in a fast-paced environment Experience with Microsoft Office
Outlook, Word, Excel is required 3+ years Customer Service experience Strong written and verbal communication skills Ability to problem-solve, detail oriented, accurate Education: High School Diploma or GED Benefits include: Health, Dental and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Accident Insurance Plan Critical Illness Insurance Short-Term & Long-Term Disability Life Insurance Employee Assistance Program (EAP) LegalShield Plan IDShield Plan Pet Insurance 401(k) Plan with company match Tuition Reimbursement Paid Time Off Weekly pay Equal Opportunity Employer as to all protected groups.
SafeRack produces world-class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state-of-the-art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment. The position is located in our Sumter, SC location. Answers internal, external, and customer inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance/coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed. Key Responsibilities:
Orders: Enter, update and process sales orders, purchase orders, etc. in system Sales Calls/Email Correspondence: Responds to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back-up Sales Rep as necessary. Returned Product: Processes returned product (warranty/repair). Distributes accordingly, ensuring capture of warranty information. Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary. Responsibilities that may be assigned to individual CSRs: sending drawings, proofing orders and ad leads. Responsibilities that may be assigned to individual CSRs: office supplies, proofing orders, vendor literature, processing assigned to email distribution lists, etc. Other responsibilities as assigned or required. Skills and Experience Required:
A results-oriented individual who thrives working in a fast-paced environment Experience with Microsoft Office
Outlook, Word, Excel is required 3+ years Customer Service experience Strong written and verbal communication skills Ability to problem-solve, detail oriented, accurate Education: High School Diploma or GED Benefits include: Health, Dental and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Accident Insurance Plan Critical Illness Insurance Short-Term & Long-Term Disability Life Insurance Employee Assistance Program (EAP) LegalShield Plan IDShield Plan Pet Insurance 401(k) Plan with company match Tuition Reimbursement Paid Time Off Weekly pay Equal Opportunity Employer as to all protected groups.