Customer Service Representative
City of Lincoln, Sumter, SC, United States
Customer Service Representative (Administrative)
SafeRack produces World‑Class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state‑of‑the‑art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment.
The position is located in our Sumter, SC location.
Answers internal, external, and customer inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.
Key Responsibilities
Orders:
Enter, update and process sales orders, purchase orders, etc. in system.
Sales Calls/Email Correspondence:
Responds to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back‑up Sales Rep as necessary.
Returned Product:
Processes returned product (warranty/repair). Distributes accordingly, ensuring capture of warranty information.
Customer Information:
Assists in entering information for customers, distributors and updates information as necessary.
Sending drawings, proofing orders and ad leads (as assigned):
Provides support in sending drawings, proofing orders and ad leads.
Office supplies, proofing orders, vendor literature, processing assigned to email distribution lists (as assigned):
Handles office supplies, proofing orders, vendor literature and processing assigned to email distribution lists as required.
Other responsibilities as assigned or required.
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The position is located in our Sumter, SC location.
Answers internal, external, and customer inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.
Key Responsibilities
Orders:
Enter, update and process sales orders, purchase orders, etc. in system.
Sales Calls/Email Correspondence:
Responds to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back‑up Sales Rep as necessary.
Returned Product:
Processes returned product (warranty/repair). Distributes accordingly, ensuring capture of warranty information.
Customer Information:
Assists in entering information for customers, distributors and updates information as necessary.
Sending drawings, proofing orders and ad leads (as assigned):
Provides support in sending drawings, proofing orders and ad leads.
Office supplies, proofing orders, vendor literature, processing assigned to email distribution lists (as assigned):
Handles office supplies, proofing orders, vendor literature and processing assigned to email distribution lists as required.
Other responsibilities as assigned or required.
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