Senior Service Desk Agent (Tier 2) – Hybrid

A leading technology service provider in Washington, DC seeks motivated Service Desk Agents, Tier 2. The role includes providing IT support to Federal Government clients and involves a hybrid work model with onsite and telework options. Candidates must have extensive experience in supporting Windows and macOS, handling Active Directory, and possess strong troubleshooting skills. This position requires the ability to manage service tickets, diagnose issues, and provide high-level technical assistance, ensuring compliance with established standards. #J-18808-Ljbffr