Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
Marlowe Companies Inc., Little Rock, AR, United States
Remote work: Join MCI, a fast‑growing tech‑enabled business services company delivering CX, BPO, and XaaS solutions across many industries. Work from home or on‑site to help customers resolve issues, sell products, and provide an outstanding experience.
To be considered, submit a full application on our careers page, including all screening questions and a brief pre‑employment test.
Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve issues
Research systems for missing information and coordinate with other departments to resolve issues
Use systems and technology to complete account management tasks
Accurately document and process orders in the appropriate systems
Follow all scripts, policies, and procedures
Maintain confidentiality of personal information
Escalate issues to appropriate staff or management when needed
Attend meetings and training sessions, reviewing new material to stay current
Adhere to attendance and work‑schedule requirements
Qualifications
18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Typing speed of 20+ words per minute
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows OS
Reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem‑solving, and negotiation
Customer‑service orientation (empathetic, responsive, patient, conscientious)
Ability to multi‑task, stay focused, and self‑manage
Strong team orientation and customer focus
Ability to thrive in a fast‑paced, ambiguous environment
Excellent interpersonal skills and relationship building
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, or a contact‑center environment
State or Federal work experience
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Will be required to submit a Level II background and/or security investigation with fingerprinting. Job offers contingent on results.
Will be required to submit to drug screening. Job offers contingent on results.
What You Can Expect from MCI
Paid Time Off, paid holidays, and flexible vacation policy
Incentives & rewards: daily, weekly, monthly contests with cash bonuses and prizes
Health benefits: full‑time employees eligible for medical, dental, and vision coverage after 60 days, with plans available after 30 days
Retirement savings plans where available
Short‑term disability insurance
Life insurance options
Supplemental insurance (accident & critical illness)
Career growth through internal promotions
Paid training opportunities
Collaborative, engaging work environment
Casual dress code
Compensation & Benefits That Fit Your Life MCI tailors its offerings to the diverse team across subsidiaries and locations. While specific benefits may vary by geography, the core commitment remains to reward effort, provide growth opportunities, and create an environment where every employee feels valued.
Work Environment and Physical Demands This job operates in a professional office environment. Employees will be largely sedentary, sit or stand for extended periods using a computer and headset, and may move about the office to accomplish tasks. Reach, lift, or move objects up to 40 pounds may be required.
Diversity, Equity, & Inclusion MCI embraces differences, recognizing diversity benefits employees, customers, and the community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories consistent with local and federal requirements, will provide reasonable accommodations for qualified employees with protected disabilities, and will not tolerate discrimination based on any protected characteristic. MCI adheres to all applicable laws, regulations, and ordinances.
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To be considered, submit a full application on our careers page, including all screening questions and a brief pre‑employment test.
Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve issues
Research systems for missing information and coordinate with other departments to resolve issues
Use systems and technology to complete account management tasks
Accurately document and process orders in the appropriate systems
Follow all scripts, policies, and procedures
Maintain confidentiality of personal information
Escalate issues to appropriate staff or management when needed
Attend meetings and training sessions, reviewing new material to stay current
Adhere to attendance and work‑schedule requirements
Qualifications
18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Typing speed of 20+ words per minute
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows OS
Reliable with regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow up on customer issues
Aptitude for conflict resolution, problem‑solving, and negotiation
Customer‑service orientation (empathetic, responsive, patient, conscientious)
Ability to multi‑task, stay focused, and self‑manage
Strong team orientation and customer focus
Ability to thrive in a fast‑paced, ambiguous environment
Excellent interpersonal skills and relationship building
Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, or a contact‑center environment
State or Federal work experience
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Will be required to submit a Level II background and/or security investigation with fingerprinting. Job offers contingent on results.
Will be required to submit to drug screening. Job offers contingent on results.
What You Can Expect from MCI
Paid Time Off, paid holidays, and flexible vacation policy
Incentives & rewards: daily, weekly, monthly contests with cash bonuses and prizes
Health benefits: full‑time employees eligible for medical, dental, and vision coverage after 60 days, with plans available after 30 days
Retirement savings plans where available
Short‑term disability insurance
Life insurance options
Supplemental insurance (accident & critical illness)
Career growth through internal promotions
Paid training opportunities
Collaborative, engaging work environment
Casual dress code
Compensation & Benefits That Fit Your Life MCI tailors its offerings to the diverse team across subsidiaries and locations. While specific benefits may vary by geography, the core commitment remains to reward effort, provide growth opportunities, and create an environment where every employee feels valued.
Work Environment and Physical Demands This job operates in a professional office environment. Employees will be largely sedentary, sit or stand for extended periods using a computer and headset, and may move about the office to accomplish tasks. Reach, lift, or move objects up to 40 pounds may be required.
Diversity, Equity, & Inclusion MCI embraces differences, recognizing diversity benefits employees, customers, and the community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories consistent with local and federal requirements, will provide reasonable accommodations for qualified employees with protected disabilities, and will not tolerate discrimination based on any protected characteristic. MCI adheres to all applicable laws, regulations, and ordinances.
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