Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
Marlowe Companies Inc., El Paso, TX, United States
Job Overview
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across multiple industries. This remote, work‑at‑home position requires interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience. Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner. Use a knowledge base, training and systems to accurately answer customer questions and sell appropriate products and services. Listen to customers, understand their needs, and resolve issues effectively. Research systems to find missing information; coordinate with other departments to resolve issues as applicable. Utilize systems and technology to complete account management tasks. Accurately document and process customer orders in appropriate systems. Follow all required scripts, policies, and procedures. Comply with confidentiality and privacy requirements. Escalate customer issues to the appropriate staff and management as needed. Attend meetings, training and review new training material to stay up‑to‑date on program knowledge, systems and processes. Adhere to all attendance and work‑schedule requirements. Qualifications
Must be 18 years of age or older. High school diploma or equivalent. Excellent organizational, written and oral communication skills. Typing speed of 20+ words per minute. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Basic understanding of Windows operating system. Highly reliable with regular attendance and punctuality. Ability to evaluate, troubleshoot, and follow‑up on customer issues. Strong conflict resolution, problem‑solving and negotiation aptitude. Customer‑service orientation (empathetic, responsive, patient, conscientious). Multitasking, focus and self‑management skills. Strong team orientation and customer focus. Ability to thrive in a fast‑paced environment with change and ambiguity. Must be authorized to work in the country where the job is based. Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat or administrative support in a contact center environment. State or Federal work experience. Background & Security
Willingness to submit up to a Level II background and/or security investigation with a fingerprint; job offers contingent on results. Willingness to submit to drug screening; job offers contingent on results. Benefits
Paid Time Off and paid holidays. Incentives & rewards (cash bonuses, prizes, contests). Health benefits: comprehensive medical, dental, and vision coverage after 60 days (MEC after 30 days). Benefit options vary by location. Retirement savings programs where available. Disability insurance. Life insurance. Supplemental insurance (accident, critical illness). Career growth opportunities with internal promotions. Paid training. Engaging work environment and casual dress code. Equal Employment Opportunity
MCI and its subsidiaries embrace diversity and are committed to a discrimination‑free place of employment. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. MCI is committed to providing reasonable accommodations to qualified employees with protected disabilities under the ADA and applicable laws.
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MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across multiple industries. This remote, work‑at‑home position requires interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience. Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner. Use a knowledge base, training and systems to accurately answer customer questions and sell appropriate products and services. Listen to customers, understand their needs, and resolve issues effectively. Research systems to find missing information; coordinate with other departments to resolve issues as applicable. Utilize systems and technology to complete account management tasks. Accurately document and process customer orders in appropriate systems. Follow all required scripts, policies, and procedures. Comply with confidentiality and privacy requirements. Escalate customer issues to the appropriate staff and management as needed. Attend meetings, training and review new training material to stay up‑to‑date on program knowledge, systems and processes. Adhere to all attendance and work‑schedule requirements. Qualifications
Must be 18 years of age or older. High school diploma or equivalent. Excellent organizational, written and oral communication skills. Typing speed of 20+ words per minute. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Basic understanding of Windows operating system. Highly reliable with regular attendance and punctuality. Ability to evaluate, troubleshoot, and follow‑up on customer issues. Strong conflict resolution, problem‑solving and negotiation aptitude. Customer‑service orientation (empathetic, responsive, patient, conscientious). Multitasking, focus and self‑management skills. Strong team orientation and customer focus. Ability to thrive in a fast‑paced environment with change and ambiguity. Must be authorized to work in the country where the job is based. Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat or administrative support in a contact center environment. State or Federal work experience. Background & Security
Willingness to submit up to a Level II background and/or security investigation with a fingerprint; job offers contingent on results. Willingness to submit to drug screening; job offers contingent on results. Benefits
Paid Time Off and paid holidays. Incentives & rewards (cash bonuses, prizes, contests). Health benefits: comprehensive medical, dental, and vision coverage after 60 days (MEC after 30 days). Benefit options vary by location. Retirement savings programs where available. Disability insurance. Life insurance. Supplemental insurance (accident, critical illness). Career growth opportunities with internal promotions. Paid training. Engaging work environment and casual dress code. Equal Employment Opportunity
MCI and its subsidiaries embrace diversity and are committed to a discrimination‑free place of employment. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. MCI is committed to providing reasonable accommodations to qualified employees with protected disabilities under the ADA and applicable laws.
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