Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
Marlowe Companies Inc., Oklahoma City, OK, United States
Remote Work-at-Home
MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions worldwide.
Our call centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
We are looking for engaging, customer‑first agents to interact with hundreds of customers across the country each week to resolve support issues, sell new products and services, and deliver a best‑in‑class customer experience.
Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
Listen to customers, understand their needs, and resolve customer issues.
Research systems to find missing information and coordinate with other departments to resolve issues as applicable.
Utilize systems and technology to complete account management tasks.
Accurately document and process customer orders in appropriate systems.
Follow all required scripts, policies, and procedures.
Comply with requirements surrounding confidential information and personal information.
Escalate customer issues to the appropriate staff and management for resolution as needed.
Attend meetings and training and review all new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.
Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words per minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Strong conflict resolution, problem‑solving, and negotiation skills.
Customer service orientation (empathetic, responsive, patient, and conscientious).
Ability to multi‑task, stay focused, and self‑manage.
Strong team orientation and customer focus.
Ability to thrive in a fast‑paced environment where change and ambiguity prevail.
Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
State or Federal work experience.
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to Program and Location of the Position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Offers are contingent on drug screening results.
What You Can Expect from MCI
Paid Time Off and paid holidays.
Incentives & Rewards: daily, weekly, and monthly contests including cash bonuses and prizes.
Health Benefits: comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days.
Retirement Savings: retirement savings programs, where available.
Disability Insurance: short‑term disability coverage.
Life Insurance: access to life insurance options.
Supplemental Insurance: accident and critical illness insurance.
Career Growth: internal promotions and advancement opportunities.
Paid Training: learn new skills while earning a paycheck.
Fun, Engaging Work Environment: team‑oriented culture that fosters collaboration.
Casual Dress Code: be comfortable while you work.
Compensation & Benefits That Fit Your Life MCI tailors its offerings to fit the needs of its diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
Apply today if you’re ready to join a company that recognizes your contributions and supports your growth.
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
The employee will be regularly required to operate a computer and other office equipment.
The employee may occasionally be required to move around the office, reach, raise or lower objects, and move up to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.
MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
#J-18808-Ljbffr
MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions worldwide.
Our call centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
We are looking for engaging, customer‑first agents to interact with hundreds of customers across the country each week to resolve support issues, sell new products and services, and deliver a best‑in‑class customer experience.
Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
Listen to customers, understand their needs, and resolve customer issues.
Research systems to find missing information and coordinate with other departments to resolve issues as applicable.
Utilize systems and technology to complete account management tasks.
Accurately document and process customer orders in appropriate systems.
Follow all required scripts, policies, and procedures.
Comply with requirements surrounding confidential information and personal information.
Escalate customer issues to the appropriate staff and management for resolution as needed.
Attend meetings and training and review all new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.
Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words per minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Strong conflict resolution, problem‑solving, and negotiation skills.
Customer service orientation (empathetic, responsive, patient, and conscientious).
Ability to multi‑task, stay focused, and self‑manage.
Strong team orientation and customer focus.
Ability to thrive in a fast‑paced environment where change and ambiguity prevail.
Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
State or Federal work experience.
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to Program and Location of the Position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Offers are contingent on drug screening results.
What You Can Expect from MCI
Paid Time Off and paid holidays.
Incentives & Rewards: daily, weekly, and monthly contests including cash bonuses and prizes.
Health Benefits: comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days.
Retirement Savings: retirement savings programs, where available.
Disability Insurance: short‑term disability coverage.
Life Insurance: access to life insurance options.
Supplemental Insurance: accident and critical illness insurance.
Career Growth: internal promotions and advancement opportunities.
Paid Training: learn new skills while earning a paycheck.
Fun, Engaging Work Environment: team‑oriented culture that fosters collaboration.
Casual Dress Code: be comfortable while you work.
Compensation & Benefits That Fit Your Life MCI tailors its offerings to fit the needs of its diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
Apply today if you’re ready to join a company that recognizes your contributions and supports your growth.
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
The employee will be regularly required to operate a computer and other office equipment.
The employee may occasionally be required to move around the office, reach, raise or lower objects, and move up to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.
MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
#J-18808-Ljbffr