Customer Service Representative - Kentwood Area
The Pivot Group, Kentwood, MI, United States
Salary Range:
$46,000 - $66,000 depending on experience
Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Kentwood seeking experienced Customer Service Representatives.
The Opportunity We are collaborating with multiple companies in Kentwood seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.
Key Responsibilities
Process customer orders, quotes, and inquiries accurately within an ERP system.
Provide timely and accurate information regarding product availability, lead times, and shipping schedules.
Resolve customer complaints and issues related to product quality, delivery discrepancies, or service.
Collaborate with production, shipping, and sales teams to ensure efficient order fulfillment and customer satisfaction.
Maintain detailed customer records and communication logs.
Educate customers on product specifications, features, and appropriate applications.
Coordinate product returns, replacements, and warranty claims according to company policy.
Recommended Qualifications
Proven experience in a customer service role, preferably within a manufacturing or industrial environment.
Proficiency with ERP or order management systems (e.g., SAP, Oracle) for order processing and tracking.
Strong verbal and written communication skills with the ability to explain technical information clearly.
Demonstrated problem-solving skills for handling product inquiries, order discrepancies, and logistical issues.
Ability to understand and articulate manufacturing processes and product specifications.
Bonus Qualifications
Familiarity with manufacturing processes or supply chain operations
Experience using ERP software (e.g., SAP, Oracle, NetSuite)
Ability to interpret technical product specifications or blueprints
Previous experience in a Business-to-Business (B2B) customer service role
Job Titles That Should Apply Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
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$46,000 - $66,000 depending on experience
Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Kentwood seeking experienced Customer Service Representatives.
The Opportunity We are collaborating with multiple companies in Kentwood seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.
Key Responsibilities
Process customer orders, quotes, and inquiries accurately within an ERP system.
Provide timely and accurate information regarding product availability, lead times, and shipping schedules.
Resolve customer complaints and issues related to product quality, delivery discrepancies, or service.
Collaborate with production, shipping, and sales teams to ensure efficient order fulfillment and customer satisfaction.
Maintain detailed customer records and communication logs.
Educate customers on product specifications, features, and appropriate applications.
Coordinate product returns, replacements, and warranty claims according to company policy.
Recommended Qualifications
Proven experience in a customer service role, preferably within a manufacturing or industrial environment.
Proficiency with ERP or order management systems (e.g., SAP, Oracle) for order processing and tracking.
Strong verbal and written communication skills with the ability to explain technical information clearly.
Demonstrated problem-solving skills for handling product inquiries, order discrepancies, and logistical issues.
Ability to understand and articulate manufacturing processes and product specifications.
Bonus Qualifications
Familiarity with manufacturing processes or supply chain operations
Experience using ERP software (e.g., SAP, Oracle, NetSuite)
Ability to interpret technical product specifications or blueprints
Previous experience in a Business-to-Business (B2B) customer service role
Job Titles That Should Apply Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
#J-18808-Ljbffr