Corporate Aftermarket Support Specialist I / II (Growth Role)
WMH Solutions, Inc., Charlotte, NC, United States
Corporate Aftermarket Support Specialist
Forklifts • Material Handling • Customer Success • Parts & Service Operations
Department Service
Location BR01 - CHARLOTTE, NC
WMH Corporate HQ – Charlotte, NC
Description Join WMH — Where Aftermarket Excellence Meets Industry Innovation. At WMH, we don’t just move equipment — we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we’re scaling fast and elevating every corner of our Aftermarket division. Now, we’re building out a Corporate Aftermarket Support Specialist role — someone who blends technical knowledge, customer support, operational coordination, and problem‑solving into one powerhouse position. If you love the energy of the material handling world… If you thrive in a fast‑paced role with endless growth… If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience… This role is the heartbeat of our Aftermarket success.
What You’ll Do (Your Mission) As our Corporate Aftermarket Support Specialist, you’ll be the cross‑functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.
Customer & Dealer Support (High Priority)
✅ Provide high‑level parts & service support for WMH branches and customers
✅ Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
✅ Assist with equipment records, repair coordination, and customer communication
✅ Support Linde/other OEM programs, portals, policies & compliance
Service & Parts Coordination
✅ Work closely with Service Managers, Parts Teams, & Regional Directors
✅ Track open work orders, parts shortages, backorders, and ETA updates
✅ Support quoting, job scheduling, PM program coordination & contract maintenance
✅ Monitor fleet health, PM compliance, and equipment uptime
Aftermarket Process Optimization
✅ Standardize best practices across Service, Parts, Warranty, & Support
✅ Help with reporting, KPI tracking, and operational improvement✅ Support corporate initiatives: safety, productivity, efficiency, & customer experience
Safety, Compliance & Technician Training Support
⭐
Monitor EHS Safety Compliance
— Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.
⭐
Track Training Completion & Compliance
— Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.
⭐
New-Hire Technician Training Coordination
— Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.
⭐
Partner With Corporate EHS & Leadership
— Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.
Systems You’ll Learn Systems & Data Management — You’ll become a WMH systems specialist:
Dealer/OEM Portals
Fleet Database
Service CRM
Parts Ordering Platforms
Warranty Management Systems
What You Bring (Your Strengths)
✔ Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
✔ Knowledge of parts, service, warranty, or technical support
✔ Strong customer service and communication skills
✔ Ability to coordinate multiple moving parts under pressure
✔ Tech‑savvy — systems, databases, reporting & process tracking
✔ Problem‑solver mindset — you see roadblocks and create solutions
✔ Organized, detail‑focused, reliable
Why THIS Role Matters This role is the bridge between: • Technicians • Branches • Corporate • OEMs • Customers
You’ll bring clarity, consistency, and operational excellence to the heart of WMH’s Aftermarket engine.
What WMH Offers You Competitive Pay + Performance Opportunities
We reward expertise, performance, and growth.
Premium Full Benefits Package
Medical, Dental, Vision
Life insurance & AD&D
HSA & PPO options
Company‑paid benefits
Career Advancement Aftermarket is one of the fastest‑growing divisions. You can grow into so many opportunities just to name a few:
➡ Corporate Aftermarket Coordinator
➡ Parts Manager
➡ Service Manager
➡ Warranty Specialist
➡ OEM Programs Specialist
➡ Operations Leader
Training & Development
OEM certifications
WMH leadership training
Systems training
Mentorship from corporate & regional leaders
Culture That Wins At WMH, you’re not a number — you're a difference‑maker. We win together. We grow together. We take care of our people.
Equal Employment Opportunity At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they’re respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.
Accessibility If you need an accommodation during the hiring process, we’re here to help. Please reach out and we’ll gladly support you.
Your Career Has a Future Here We don’t just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it’s recognized and developed.
Explore Opportunities: https://wmhsolutions.pinpointhq.com
#J-18808-Ljbffr
Department Service
Location BR01 - CHARLOTTE, NC
WMH Corporate HQ – Charlotte, NC
Description Join WMH — Where Aftermarket Excellence Meets Industry Innovation. At WMH, we don’t just move equipment — we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we’re scaling fast and elevating every corner of our Aftermarket division. Now, we’re building out a Corporate Aftermarket Support Specialist role — someone who blends technical knowledge, customer support, operational coordination, and problem‑solving into one powerhouse position. If you love the energy of the material handling world… If you thrive in a fast‑paced role with endless growth… If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience… This role is the heartbeat of our Aftermarket success.
What You’ll Do (Your Mission) As our Corporate Aftermarket Support Specialist, you’ll be the cross‑functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.
Customer & Dealer Support (High Priority)
✅ Provide high‑level parts & service support for WMH branches and customers
✅ Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
✅ Assist with equipment records, repair coordination, and customer communication
✅ Support Linde/other OEM programs, portals, policies & compliance
Service & Parts Coordination
✅ Work closely with Service Managers, Parts Teams, & Regional Directors
✅ Track open work orders, parts shortages, backorders, and ETA updates
✅ Support quoting, job scheduling, PM program coordination & contract maintenance
✅ Monitor fleet health, PM compliance, and equipment uptime
Aftermarket Process Optimization
✅ Standardize best practices across Service, Parts, Warranty, & Support
✅ Help with reporting, KPI tracking, and operational improvement✅ Support corporate initiatives: safety, productivity, efficiency, & customer experience
Safety, Compliance & Technician Training Support
⭐
Monitor EHS Safety Compliance
— Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.
⭐
Track Training Completion & Compliance
— Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.
⭐
New-Hire Technician Training Coordination
— Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.
⭐
Partner With Corporate EHS & Leadership
— Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.
Systems You’ll Learn Systems & Data Management — You’ll become a WMH systems specialist:
Dealer/OEM Portals
Fleet Database
Service CRM
Parts Ordering Platforms
Warranty Management Systems
What You Bring (Your Strengths)
✔ Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
✔ Knowledge of parts, service, warranty, or technical support
✔ Strong customer service and communication skills
✔ Ability to coordinate multiple moving parts under pressure
✔ Tech‑savvy — systems, databases, reporting & process tracking
✔ Problem‑solver mindset — you see roadblocks and create solutions
✔ Organized, detail‑focused, reliable
Why THIS Role Matters This role is the bridge between: • Technicians • Branches • Corporate • OEMs • Customers
You’ll bring clarity, consistency, and operational excellence to the heart of WMH’s Aftermarket engine.
What WMH Offers You Competitive Pay + Performance Opportunities
We reward expertise, performance, and growth.
Premium Full Benefits Package
Medical, Dental, Vision
Life insurance & AD&D
HSA & PPO options
Company‑paid benefits
Career Advancement Aftermarket is one of the fastest‑growing divisions. You can grow into so many opportunities just to name a few:
➡ Corporate Aftermarket Coordinator
➡ Parts Manager
➡ Service Manager
➡ Warranty Specialist
➡ OEM Programs Specialist
➡ Operations Leader
Training & Development
OEM certifications
WMH leadership training
Systems training
Mentorship from corporate & regional leaders
Culture That Wins At WMH, you’re not a number — you're a difference‑maker. We win together. We grow together. We take care of our people.
Equal Employment Opportunity At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they’re respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.
Accessibility If you need an accommodation during the hiring process, we’re here to help. Please reach out and we’ll gladly support you.
Your Career Has a Future Here We don’t just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it’s recognized and developed.
Explore Opportunities: https://wmhsolutions.pinpointhq.com
#J-18808-Ljbffr