Customer Service Rep – Tax (Seasonal, Remote)
Concentrix, Vermont, WI, United States
Employer Industry: Customer Service and Support
Why consider this job opportunity
Base salary of $15/hr with opportunities for performance‑based incentives
DailyPay enrollment option to access pay early
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
Paid training with a strong emphasis on personal and professional development
Work‑from‑home convenience with a supportive and inclusive company culture
Opportunities for networking and involvement in diverse employee resource groups
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Assist customers in resolving basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer experience
Deliver exceptional customer service with a positive attitude
What is Required (Qualifications)
Minimum of 1 year of customer service experience
High school diploma or GED
Open availability for a seasonal position
Ability to work from a quiet, distraction‑free environment
Proficiency in fast‑paced multi‑tasking and strong computer navigation skills
How to Stand Out (Preferred Qualifications)
Experience with remote work environments
Familiarity with various customer service technologies
Additional certifications related to customer service or technical support
Strong interpersonal skills and ability to work well in a team setting
Eagerness to learn and adapt to new technologies
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Why consider this job opportunity
Base salary of $15/hr with opportunities for performance‑based incentives
DailyPay enrollment option to access pay early
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
Paid training with a strong emphasis on personal and professional development
Work‑from‑home convenience with a supportive and inclusive company culture
Opportunities for networking and involvement in diverse employee resource groups
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Assist customers in resolving basic technical issues
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer experience
Deliver exceptional customer service with a positive attitude
What is Required (Qualifications)
Minimum of 1 year of customer service experience
High school diploma or GED
Open availability for a seasonal position
Ability to work from a quiet, distraction‑free environment
Proficiency in fast‑paced multi‑tasking and strong computer navigation skills
How to Stand Out (Preferred Qualifications)
Experience with remote work environments
Familiarity with various customer service technologies
Additional certifications related to customer service or technical support
Strong interpersonal skills and ability to work well in a team setting
Eagerness to learn and adapt to new technologies
#J-18808-Ljbffr