Account Manager
Catapult Employers Association, Raleigh, NC, United States
At Catapult, we are currently searching for an
Account Manager
to join our organization. While this is a remote-first role, travel to prospective member sites, conferences, meetings, and other events are required.
ABOUT CATAPULT Catapult's team of seasoned HR and business professionals helps employers address immediate and long-term challenges with expertise, resources, data‑driven insights, and a dynamic member community. As an employer's association, Catapult facilitates peer‑to‑peer connections among members to support the broader business community and acts as an employer advocate on governmental standards and regulation. Catapult actively collects and analyzes salary, benefits, and policy data to issue business intelligence that helps employers compete for, attract, and retain top talent.
One of our top goals is to make Catapult an amazing workplace rooted in our core values of Innovation, Integrity, Community, Excellence and Service. We don't just talk about these values; we work hard to live them every day.
Be the trusted partner. Grow lasting relationships. Drive real impact.
At
Catapult , we help employers navigate today’s most complex HR challenges with confidence. As an
Account Manager , you’ll play a critical role in that mission—owning post‑sale relationships, deepening client engagement, and ensuring our members see Catapult as an indispensable strategic HR partner. This is not a reactive support role. This is a
relationship‑driven, revenue‑impacting position
for someone who thrives on building trust, spotting opportunity, and turning insight into action.
What You’ll Do As our
Account Manager , you’ll serve as the primary owner of the client relationship after the sale—cultivating long‑term partnerships that drive value for both our members and Catapult.
Client Relationship Ownership
Act as the main point of contact for post‑sale clients, guiding them through every stage of the membership journey
Lead monthly check‑ins, Quarterly Business Reviews (QBRs), and annual renewal conversations
Build strong, multi‑threaded relationships across HR, Finance, Legal, and executive leadership
Position Catapult as a trusted advisor and strategic extension of the client’s HR team
Manage a portfolio of
75–100 Tier A & B accounts , with opportunity to scale as the business grows
Monitor usage of membership features and Subject Matter Expert (SME) hours to ensure high engagement
Identify early churn risks and intervene proactively
Educate clients on underutilized services and upcoming capabilities to reinforce value
Revenue Expansion & Growth
Identify upsell and cross‑sell opportunities by uncovering gaps in HR strategy, compliance, or talent needs
Collaborate closely with SMEs to develop tailored proposals
Lead expansion conversations, negotiate terms, and close upsell opportunities
Convert one‑off projects into long‑term or higher‑tier memberships
Internal Collaboration & Operational Excellence
Partner with AEs, BDRs, SMEs, and Strategic Account Managers in weekly account health standups
Maintain accurate, detailed CRM documentation (Salesforce experience preferred)
Own the renewal process from start to finish, ensuring accuracy and timeliness
Work with Marketing to support account growth through targeted campaigns and content
Track account performance using Catapult’s Account Health Score framework
Analyze utilization, engagement, expansion velocity, and relationship depth
Develop and execute recovery plans for at‑risk accounts
Deliver insights that inform strategic account planning
What You Bring
Proven experience as an
Account Manager or similar role , with a strong focus on retention and growth
Consultative sales mindset with experience driving upsells, renewals, and long‑term value
Ability to manage a
large, complex book of business
with exceptional attention to detail
Strong negotiation skills and confidence leading renewal and expansion conversations
Excellent communication skills with the ability to engage stakeholders at all levels—from individual contributors to the C‑suite
Analytical mindset with comfort using data to guide strategy and decision‑making
Experience with CRM tools (Salesforce strongly preferred)
Resilience, persistence, and a member‑first mentality
Alignment with Catapult’s core values:
Innovation, Integrity, Community, Excellence, and Service
Why Join Catapult? At Catapult, you’re not just managing accounts—you’re helping organizations become better employers. You’ll join a collaborative, high‑growth environment where your ideas matter, your relationships make an impact, and your success directly fuels our members’ success.
If you’re energized by
relationship ownership ,
strategic problem‑solving , and
growing value over time , this is the role for you.
#J-18808-Ljbffr
Account Manager
to join our organization. While this is a remote-first role, travel to prospective member sites, conferences, meetings, and other events are required.
ABOUT CATAPULT Catapult's team of seasoned HR and business professionals helps employers address immediate and long-term challenges with expertise, resources, data‑driven insights, and a dynamic member community. As an employer's association, Catapult facilitates peer‑to‑peer connections among members to support the broader business community and acts as an employer advocate on governmental standards and regulation. Catapult actively collects and analyzes salary, benefits, and policy data to issue business intelligence that helps employers compete for, attract, and retain top talent.
One of our top goals is to make Catapult an amazing workplace rooted in our core values of Innovation, Integrity, Community, Excellence and Service. We don't just talk about these values; we work hard to live them every day.
Be the trusted partner. Grow lasting relationships. Drive real impact.
At
Catapult , we help employers navigate today’s most complex HR challenges with confidence. As an
Account Manager , you’ll play a critical role in that mission—owning post‑sale relationships, deepening client engagement, and ensuring our members see Catapult as an indispensable strategic HR partner. This is not a reactive support role. This is a
relationship‑driven, revenue‑impacting position
for someone who thrives on building trust, spotting opportunity, and turning insight into action.
What You’ll Do As our
Account Manager , you’ll serve as the primary owner of the client relationship after the sale—cultivating long‑term partnerships that drive value for both our members and Catapult.
Client Relationship Ownership
Act as the main point of contact for post‑sale clients, guiding them through every stage of the membership journey
Lead monthly check‑ins, Quarterly Business Reviews (QBRs), and annual renewal conversations
Build strong, multi‑threaded relationships across HR, Finance, Legal, and executive leadership
Position Catapult as a trusted advisor and strategic extension of the client’s HR team
Manage a portfolio of
75–100 Tier A & B accounts , with opportunity to scale as the business grows
Monitor usage of membership features and Subject Matter Expert (SME) hours to ensure high engagement
Identify early churn risks and intervene proactively
Educate clients on underutilized services and upcoming capabilities to reinforce value
Revenue Expansion & Growth
Identify upsell and cross‑sell opportunities by uncovering gaps in HR strategy, compliance, or talent needs
Collaborate closely with SMEs to develop tailored proposals
Lead expansion conversations, negotiate terms, and close upsell opportunities
Convert one‑off projects into long‑term or higher‑tier memberships
Internal Collaboration & Operational Excellence
Partner with AEs, BDRs, SMEs, and Strategic Account Managers in weekly account health standups
Maintain accurate, detailed CRM documentation (Salesforce experience preferred)
Own the renewal process from start to finish, ensuring accuracy and timeliness
Work with Marketing to support account growth through targeted campaigns and content
Track account performance using Catapult’s Account Health Score framework
Analyze utilization, engagement, expansion velocity, and relationship depth
Develop and execute recovery plans for at‑risk accounts
Deliver insights that inform strategic account planning
What You Bring
Proven experience as an
Account Manager or similar role , with a strong focus on retention and growth
Consultative sales mindset with experience driving upsells, renewals, and long‑term value
Ability to manage a
large, complex book of business
with exceptional attention to detail
Strong negotiation skills and confidence leading renewal and expansion conversations
Excellent communication skills with the ability to engage stakeholders at all levels—from individual contributors to the C‑suite
Analytical mindset with comfort using data to guide strategy and decision‑making
Experience with CRM tools (Salesforce strongly preferred)
Resilience, persistence, and a member‑first mentality
Alignment with Catapult’s core values:
Innovation, Integrity, Community, Excellence, and Service
Why Join Catapult? At Catapult, you’re not just managing accounts—you’re helping organizations become better employers. You’ll join a collaborative, high‑growth environment where your ideas matter, your relationships make an impact, and your success directly fuels our members’ success.
If you’re energized by
relationship ownership ,
strategic problem‑solving , and
growing value over time , this is the role for you.
#J-18808-Ljbffr