Customer Experience Consultant - Sales

As a Customer Experience Consultant at CarMax, you will play a crucial role in providing an exceptional and memorable journey for our customers. Your mission is to support customers through every step of their CarMax experience, ensuring our process is as simple and seamless as possible. You'll partner with various teams within the organization to guarantee that every customer enjoys a positive experience while buying and selling cars. Our commitment to honesty and transparency has made us the leading retailer of used cars, and these same values will set you up for success. Key Responsibilities Deliver outstanding customer service by assisting customers from appraisals to test drives and financing applications. Conduct vehicle condition assessments, documenting and communicating necessary information for effective customer appraisals. Manage incoming vehicles, performing daily scanning and reconciliation of our inventory. Perform cosmetic inspections, assuring all vehicles comply with CarMax Quality Standards. Handle various administrative tasks, including managing paperwork, contacting finance companies for customer contracts, and overseeing cash/payment processes. Schedule service appointments and verify repair order invoices for accuracy. Role Purpose This dynamic retail sales position emphasizes teamwork and goal achievement while interacting with a diverse range of customers. Building quick rapport and understanding customer needs is essential in ensuring a smooth process. Successful candidates will manage several tasks autonomously, including vehicle sales, sales paperwork processing, assessing vehicle conditions for appraisals, and overseeing repair orders. Our environment is collaborative, enabling the growth of professionals aspiring to advance into mentorship, management, and leadership roles. Qualifications and Requirements Exceptional communication skills. Confidence in yourself, the product, and CarMax. A talent for building and nurturing relationships. Integrity, respect, inclusion, fairness, and a sense of fun are vital team behaviors. Ability to balance customer needs with business objectives. Commitment to understanding and fulfilling customer requirements. Skilled in creating solutions that benefit both customers and the company. Strong attention to detail and punctuality in completing tasks. Aptitude for operating in a fast-paced and high-energy environment. Competence in reading, interpreting, and transcribing data accurately. Physical ability to lift objects weighing up to 25 lbs. Education and Experience High School Diploma or equivalent. Preferred experience in sales and customer service, especially within retail. A valid Driver's License. Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) is preferred. About CarMax CarMax revolutionized the auto industry by providing the honest, transparent, and high-integrity experience that customers want and deserve. This innovative approach to car buying and selling has established us as the nation's largest retailer of used cars, with over 200 locations nationwide. Our incredible team of over 25,000 associates works together to deliver iconic customer experiences. We are not just committed to training and diversity; we are recognized as one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer. All qualified candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability status, or any characteristic protected by law. CarMax is open to reasonable accommodations for applicants to complete the CarMax Job Application upon request.