Customer Experience Consultant

6050 - Tallahassee - 3500 W Tennessee St, Tallahassee, Florida, 32304 Join CarMax, where your career can truly thrive! About the Role As a Customer Experience Consultant, you will have the unique opportunity to create memorable experiences for customers throughout their CarMax journey. Your role is pivotal in guiding customers through buying and selling cars with ease and transparency, reinforcing our reputation as the nation's largest retailer of used cars. Key Responsibilities Deliver outstanding customer service by assisting customers from sales to appraisals, test drives, and financing applications. Conduct thorough vehicle condition assessments, recording vital information to support customer appraisals. Manage the check-in process for incoming vehicles, ensuring accurate daily scanning and inventory reconciliation. Perform cosmetic evaluations to uphold CarMax Quality Standards. Handle various administrative tasks including preparing reports, managing transaction papers, and coordinating with finance companies for customer contracts. Schedule service appointments and verify the accuracy of repair order invoices for service work conducted. Why You'll Succeed This dynamic retail sales role requires teamwork and a knack for connecting with customers. Your ability to swiftly build rapport and address customer needs is crucial. You'll handle diverse tasks independently, from vehicle sales to paperwork processing, all while contributing to a supportive team environment that values growth and collaboration. Requirements Outstanding communication skills. Confidence in yourself, your product knowledge, and the CarMax brand. A talent for building and maintaining positive customer relationships. Demonstrated team behaviors emphasizing integrity, respect, inclusion, fairness, and fun. Ability to balance customer needs with business goals. Critical thinking to create solutions for customer concerns. A commitment to completing tasks efficiently and accurately. Attention to detail in all work processes. Capability to multitask in a lively, fast-paced environment. Ability to read, interpret, and manage data for precise record-keeping. Physical ability to lift objects weighing up to 25 lbs. Education and Experience High School Diploma or equivalent. Preferred experience in sales and customer service within retail. Valid Driver's License required. Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) preferred. About CarMax CarMax has revolutionized the auto industry by providing the honest and transparent experience customers expect. This innovative approach has propelled us to becoming the leading retailer of used cars in the United States, with over 200 locations nationwide. Our incredible team of over 25,000 associates collaborates to provide iconic customer experiences. We are committed to helping every associate grow professionally and personally, and we take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, ensuring all qualified candidates receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or other protected characteristics. Reasonable accommodations for completing the CarMax job application will be considered upon request.