Customer Experience Consultant

CarMax, the way your career should be! About this role As a Customer Experience Consultant, you will have the unique opportunity to provide an exceptional experience for our customers by guiding and supporting them throughout their CarMax journey. You will be an essential part of our team, ensuring a simple and seamless process for buying and selling cars while embodying our core values of honesty and transparency. Key Responsibilities Deliver outstanding customer service by assisting customers through the entire process, from purchase to appraisal, including test drives and financing arrangements. Conduct thorough vehicle assessments and share information with buyers to facilitate accurate appraisals. Receive and check in vehicles shipped to CarMax and maintain accurate daily inventory records. Conduct cosmetic inspections to ensure all vehicles comply with CarMax Quality Standards. Perform various administrative tasks such as printing reports, managing transaction paperwork, and liaising with finance companies regarding customer contracts. Schedule service appointments and verify the accuracy of repair order invoices. Role Overview This position thrives in a fast-paced retail sales environment, where teamwork is key. You will quickly build rapport with customers, understand their needs, and manage a range of diverse tasks with minimal supervision. The role encompasses vehicle sales, paperwork processing, and vehicle assessment for appraisals. If you aspire to grow as a mentor, manager, or business leader, the opportunities here are boundless. Qualifications and Skills Exceptional communication skills and a strong confidence in yourself and CarMax products. A proven ability to build and sustain strong relationships with both customers and teammates. Exhibit strong interpersonal behaviors such as integrity, respect, inclusivity, fairness, and fun. Effectively balance customer needs with business objectives. Demonstrate thorough understanding and fulfillment of customer requirements. Develop solutions that create win-win outcomes for customers. Show attention to detail and adherence to processes, ensuring tasks are completed efficiently. Perform well in a high-energy, fast-paced work environment and manage multiple responsibilities. Maintain accurate records by reading, interpreting, and transcribing data. Ability to lift objects up to 25 lbs. Education and Experience High School Diploma or equivalent. Experience in sales and customer service, preferably in retail. Valid Driver's License. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) preferred. About CarMax At CarMax, we transformed the auto industry by providing customers with the honest, transparent, and high-integrity experience they deserve. This innovative approach has positioned us as the leading retailer of used cars in the nation, with over 200 locations across the country. Our dedicated team of over 25,000 associates collaborates to create iconic customer experiences while fostering personal growth and career advancement. We take pride in our commitment to training and diversity, earning recognition as one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. For applicants with disabilities, CarMax will consider reasonable accommodations to facilitate the completion of the job application. The position is located at: 507 Simons Run, Lynchburg, Virginia, 24502.