Customer Experience Consultant

3410 NW Main Ave, Jensen Beach, Florida, 34957 Join Our Team at CarMax! As a Customer Experience Consultant, you will play a vital role in delivering an exceptional experience for our customers. You will guide them through every step of their CarMax journey, ensuring that the process remains simple and seamless. By effectively communicating and collaborating with various teams, you will help create positive interactions that reinforce our commitment to honesty and transparency, which are key to our success. Your Responsibilities Include: Providing outstanding customer service by assisting clients from sales and appraisals to test drives and financing applications. Conducting assessments of vehicle conditions and communicating relevant information to potential buyers for accurate appraisals. Processing incoming vehicles shipped to CarMax, including daily inventory scanning and reconciliation. Performing cosmetic inspections and ensuring all vehicles adhere to CarMax Quality Standards. Handling administrative duties like printing reports, maintaining transaction paperwork, and managing finance-related communications. Creating service appointments and accurately reviewing repair order invoices for completeness. Why This Role Matters: This is a dynamic retail sales environment, and you will be part of a collaborative team focused on achieving shared goals while interacting with a diverse range of customers. Building rapport and understanding each person's unique needs is crucial for success. Your varied responsibilities include vehicle sales, processing sales paperwork, assessing vehicle conditions, and managing repair orders. With teamwork at the forefront, this position offers immense growth potential for those aiming to become leaders within our company. Qualifications: Exceptional communication skills and a confident demeanor. A knack for building strong relationships and understanding customer needs. A commitment to integrity, respect, inclusion, fairness, and teamwork. The ability to effectively balance customer and business needs. A proactive approach to creating win-win solutions for customer concerns. Strong attention to detail, work ethic, and ability to juggle multiple tasks in a fast-paced environment. The capability to manage data accurately and maintain robust records. Physical capability to lift items up to 25 lbs. Education and Experience: High School Diploma or equivalent. Preferred experience in sales and customer service, especially in retail. A valid Driver's License. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is a plus. About CarMax: CarMax revolutionized the auto industry with our commitment to delivering a transparent and trustworthy car-buying experience. This innovative approach has propelled us to become the leading retailer of used cars nationwide, with over 200 locations across the country. Our dedicated team of over 25,000 associates strives to provide remarkable customer experiences while supporting each other's growth, both professionally and within the community. We are proud to be recognized among the FORTUNE 100 Best Companies to Work For® and remain committed to diversity and training. CarMax is an equal opportunity employer. All eligible candidates will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other legally protected characteristic. Requests for reasonable accommodations to complete the CarMax Job Application will be considered.