Customer Experience Consultant

As a Customer Experience Consultant at CarMax, you will play a vital role in creating an exceptional journey for our customers. You will guide them through every phase of their CarMax experience, ensuring a smooth and straightforward process. By collaborating effectively with various teams, your focus will be on making every customer's experience positive when buying or selling vehicles. Our foundation lies in honesty and transparency, and these guiding values will drive your success. Key Responsibilities Deliver outstanding customer service by assisting customers from vehicle sales and appraisals to financing applications and test drives. Conduct vehicle condition assessments and communicate relevant details to assist buyers during appraisals. Manage the check-in process for vehicles shipped to CarMax, including daily inventory scanning and reconciliation. Perform cosmetic inspections to ensure all vehicles meet CarMax's Quality Standards. Handle various administrative tasks such as printing reports, managing transaction paperwork, and liaising with finance companies regarding customer contracts. Create service appointments and verify repair order invoices for accuracy. Role Purpose This dynamic retail environment requires teamwork to meet operational goals while handling diverse customer interactions. You will quickly build rapport with customers, understanding their needs to ensure seamless service. Your responsibilities will encompass various tasks, such as vehicle sales, processing paperwork, and managing repair orders, all while maintaining autonomy. This role offers growth opportunities for future mentors, managers, and business leaders. Qualifications and Skills Exceptional communication abilities. Confidence in self and the products offered by CarMax. Strong relationship-building skills. Commitment to team values such as integrity, respect, inclusion, fairness, and enjoyment. Ability to balance customer needs with business objectives. A proactive approach to understanding and addressing customer requirements. Strong attention to detail and process adherence. Capacity to manage multiple tasks in a fast-paced environment. Physical ability to lift objects weighing up to 25 lbs. Education and Experience High School Diploma or equivalent. Experience in sales and customer service, preferably in retail. Valid Driver's License. Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is preferred. About CarMax CarMax has revolutionized the auto industry by providing the honest, transparent, and high-integrity experience customers deserve. As the largest retailer of used cars in the nation, we have over 200 locations across the country. With a dedicated team of more than 25,000 associates, we work together to create memorable customer experiences. We prioritize the career development of our associates and are proud to be recognized among the FORTUNE 100 Best Companies to Work For® for our commitment to training and diversity. CarMax is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to protected characteristics. Upon an applicant's request, CarMax will consider reasonable accommodations to complete the job application process. Work location: 965 E I-65 Service Road S, Mobile, Alabama, 36606.