Customer Experience Consultant

7188 - Springfield - 2531 Chuckwagon Drive, Springfield, Illinois, 62711 Join CarMax and Shape Your Career! As a Customer Experience Consultant, you'll play a vital role in providing our customers with an exceptional and seamless experience. Your primary focus will be to act as a knowledgeable guide throughout the CarMax journey, ensuring a positive process for buying or selling vehicles. Key Responsibilities: Deliver outstanding customer service by assisting customers at every stage, from appraisals to test drives and financing arrangements. Conduct thorough vehicle assessments and communicate key information to Buyers for accurate appraisals. Receive and check in vehicles shipped to CarMax; manage daily scanning and reconciliation of inventory. Perform cosmetic inspections to ensure vehicles adhere to CarMax Quality Standards. Handle various administration tasks, including managing sales paperwork, contacting finance companies, and auditing completed documents. Arrange service appointments and verify repair order invoices for accuracy. Role Purpose: In this dynamic retail environment, you will work as part of a team to meet performance goals while managing diverse customer interactions. Building rapport with customers and understanding their needs is essential for this role. You'll handle a variety of tasks, including vehicle sales and processing transactions. There are bright opportunities for personal growth into mentorship and leadership positions. Qualifications and Requirements: Exceptional communication skills. Confidence in yourself, the product, and the CarMax brand. Ability to foster and maintain strong relationships. Exemplary team behaviors: integrity, respect, inclusion, fairness, and a sense of fun. Ability to balance customer needs with business objectives. Capable of creating solutions that benefit both the customer and the company. Proficient in managing tasks efficiently and with attention to detail. Ability to perform multiple responsibilities in a fast-paced environment. Physical capability to lift objects up to 25 lbs. Education & Experience: High School Diploma or equivalent. Preferred experience in sales and customer service, particularly in retail. Valid Driver's License. Basic proficiency with Microsoft Office Suite, especially Word and Excel. About CarMax: CarMax has transformed the auto industry by providing a transparent, high-integrity experience for all customers. Our innovative approach has established us as the nation's largest retailer of used cars, with over 200 locations across the country. We pride ourselves on our exceptional team of over 25,000 associates who are dedicated to delivering outstanding customer experiences. We offer opportunities for career growth and development, and we are honored to be recognized as one of the FORTUNE 100 Best Companies to Work For®. CarMax is committed to equal employment opportunities, and all qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, or disability. The hourly rate for this position is: $17.20 - $36.00 Benefits: Eligible associates earn up to 48 hours of paid sick time per year and between 80 to 200 hours of vacation time based on years of service. Paid time off for 6 scheduled holidays and 1 floating holiday each year, plus compensation for working on holidays. Full-time salaried associates receive paid time off with no specified limit for personal needs, subject to manager approval. Please visit our CarMax Benefits website for more details on our benefits. Upon request, CarMax will consider reasonable accommodations to support applicants in completing the job application process.