Customer Experience Consultant

CarMax, the way your career should be! About this job As a Customer Experience Consultant, you will be empowered to deliver an exceptional experience for our Customers by acting as a supportive guide throughout their CarMax journey. You will reinforce our commitment to a simple and seamless process, ensuring that each customer enjoys a positive interaction when buying or selling a car. Your role is crucial in maintaining the honesty and transparency that has made us the largest retailer of used cars in the nation. What you will do - Essential Responsibilities Provide outstanding customer service by assisting customers at every stage, including sales, appraisals, test drives, and financing applications. Conduct thorough vehicle assessments, collecting and communicating information to Buyers to aid in appraisals. Check in and process vehicles received at CarMax, ensuring accurate scanning and reconciliation of inventory. Perform cosmetic inspections to guarantee that all vehicles meet CarMax Quality Standards. Handle various administrative tasks such as generating daily reports, maintaining transaction paperwork, and managing customer contracts with finance companies. Coordinate service appointments and review repair order invoices to ensure billing accuracy for retail service work performed. Purpose of the role This dynamic retail sales environment requires you to work collaboratively within a team to achieve goals and manage a variety of customer interactions. Building rapport quickly and understanding customer needs are essential for success. You will oversee numerous tasks independently, including vehicle sales, processing paperwork, and assessing vehicles for appraisals while also managing repair orders. This role offers bright prospects for those looking to grow into mentorship, management, and leadership positions. Qualifications and Requirements To excel in this position, you must be able to perform each essential duty successfully. The following qualifications are representative of the skills and abilities required: Exceptional communication skills. Confidence in yourself, the products, and CarMax. Ability to build and maintain strong relationships. Demonstrated team behaviors including integrity, respect, inclusion, fairness, and fun. Skill in balancing customer needs with business objectives when making decisions. A commitment to understanding and meeting customer needs. Ability to create win-win solutions to customer challenges. Strong attention to detail and responsibility for completing tasks on time and following protocols. Capability to manage multiple responsibilities in a fast-paced environment. Ability to accurately read, interpret, and manage data for record maintenance. Physical ability to lift objects weighing up to 25 lbs. Education and/or Experience High School Diploma or equivalent. Experience in sales and customer service, particularly within retail, is preferred. A valid Driver's License. Basic proficiency with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) is preferred. About CarMax CarMax has transformed the auto industry by delivering an honest and transparent experience that customers want and deserve. Our innovative approach to buying and selling cars has helped us become the nation's leading retailer of used cars, with over 200 locations across the country. Our amazing team of over 25,000 associates work together to create iconic customer experiences. We are committed to helping every associate grow their career and achieve their personal best, both at work and in the community. CarMax is recognized for its dedication to training and diversity and is listed among the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. Work location: 11155 CarMax Way, Gulfport, Mississippi, 39503-5024