Enrollment/Billing Senior Representative

Manage a portfolio of B2B customer accounts to ensure timely collection of receivables Proactively contact business clients via phone, email, and customer portals to resolve past-due balances Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..) Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends Maintain accurate collection notes, status updates, and documentation in the ERP system Escalate high-risk accounts or unresolved issues to leadership in a timely manner Contribute to continuous process improvement initiatives for the collections workflow Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements

TOP 3 Non-Negotiables: 2-4 years of experience in B2B collections or accounts receivable; industry experience ins specialty distribution, healthcare or pharmaceuticals strongly preferred Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivots tables a plus) Excellent communication and negotiation skills, with professional and customer-focused demeanor Skills: Comfortable leading virtual meetings with customer and internal teams Working knowledge of SAP Ability to work independently, manage multiple priorities, and meet deadlines High attention to detail and problem-solving skills