Junior Service/Support Consultant
Valens Software LLC, Kennesaw, GA, United States
Junior Service/Support Consultant ( Must reside within commuting distance of Kennesaw, Georgia)
This position is part of a team dedicated to supporting clients utilizing the ProfitZoom ERP system. The
ideal candidate will possess excellent customer-facing skills, a strong commitment to client satisfaction,
and a demonstrated work ethic. The support consultant must quickly acquire in-depth knowledge of all
ProfitZoom functionalities to effectively address technical, functional, and user-related inquiries via phone,
email, or remote desktop. This role involves diagnosing software issues, guiding users through solutions,
documenting incidents, and facilitating communication between end-users and developers to maintain
optimal system performance.
Position Requirements:
BS/BA in Engineering, Business, Finance, or equivalent experience.
Ability to excel in a fast-paced environment.
Excellent verbal and written communication skills, with the capacity to interact patiently and professionally with customers of varying technical abilities and deliver timely assistance to ensure high levels of satisfaction.
Strong analytical and troubleshooting abilities to identify, replicate, and resolve complex technical problems, including debugging and software analysis.
Exceptional documentation skills for accurate record-keeping within a ticketing system.
Self-motivated, demonstrating ownership, proactive follow-through, and a commitment to exceptional client service.
Advanced computer literacy, including proficiency in MS Office and Internet applications, with the motivation to advance technically.
Strong analytical and organizational capabilities are essential.
General understanding of standard financial practices is advantageous.
Responsibilities:
Engage directly with clients to understand and address their issues, offering effective solutions promptly.
Manage and resolve support tickets efficiently to ensure prompt resolution of client concerns.
Document reproducible steps for reported issues to aid in developer troubleshooting.
Devise interim solutions when permanent resolutions are not immediately available.
Collaborate with other departments to address complex issues and facilitate seamless customer experience.
Maintain thorough documentation of all customer interactions in accordance with organizational standards.
Qualifications:
One to two years of experience in web- and mobile-based application services
Strong general computer literacy including MS Office suites especially EXCEL, Jasper reports knowledge is a plus
A high attention to detail and consistency when preforming tasks
Ability to communicate effectively with employees of the organization
Excellent teamwork, time management, plus strong written and verbal communication skills; and
Ability to complete multiple tasks and projects within deadlines
Must be within a commutable distance of Kennesaw, GA and available for local & and occasional out of town travel
Paid time off
401k
Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
HSA (Health Saving Account)
FSA (Flexible Health / Dependent Care Spending Account)
Bonuses and other incentives
Salary Range $ 50,000+
(Exact compensation may vary based on skills and experience)
#J-18808-Ljbffr
ideal candidate will possess excellent customer-facing skills, a strong commitment to client satisfaction,
and a demonstrated work ethic. The support consultant must quickly acquire in-depth knowledge of all
ProfitZoom functionalities to effectively address technical, functional, and user-related inquiries via phone,
email, or remote desktop. This role involves diagnosing software issues, guiding users through solutions,
documenting incidents, and facilitating communication between end-users and developers to maintain
optimal system performance.
Position Requirements:
BS/BA in Engineering, Business, Finance, or equivalent experience.
Ability to excel in a fast-paced environment.
Excellent verbal and written communication skills, with the capacity to interact patiently and professionally with customers of varying technical abilities and deliver timely assistance to ensure high levels of satisfaction.
Strong analytical and troubleshooting abilities to identify, replicate, and resolve complex technical problems, including debugging and software analysis.
Exceptional documentation skills for accurate record-keeping within a ticketing system.
Self-motivated, demonstrating ownership, proactive follow-through, and a commitment to exceptional client service.
Advanced computer literacy, including proficiency in MS Office and Internet applications, with the motivation to advance technically.
Strong analytical and organizational capabilities are essential.
General understanding of standard financial practices is advantageous.
Responsibilities:
Engage directly with clients to understand and address their issues, offering effective solutions promptly.
Manage and resolve support tickets efficiently to ensure prompt resolution of client concerns.
Document reproducible steps for reported issues to aid in developer troubleshooting.
Devise interim solutions when permanent resolutions are not immediately available.
Collaborate with other departments to address complex issues and facilitate seamless customer experience.
Maintain thorough documentation of all customer interactions in accordance with organizational standards.
Qualifications:
One to two years of experience in web- and mobile-based application services
Strong general computer literacy including MS Office suites especially EXCEL, Jasper reports knowledge is a plus
A high attention to detail and consistency when preforming tasks
Ability to communicate effectively with employees of the organization
Excellent teamwork, time management, plus strong written and verbal communication skills; and
Ability to complete multiple tasks and projects within deadlines
Must be within a commutable distance of Kennesaw, GA and available for local & and occasional out of town travel
Paid time off
401k
Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
HSA (Health Saving Account)
FSA (Flexible Health / Dependent Care Spending Account)
Bonuses and other incentives
Salary Range $ 50,000+
(Exact compensation may vary based on skills and experience)
#J-18808-Ljbffr