RETAIL SOLUTIONS ACCOUNT MANAGER
PAX Technology, Inc. (North America), Florida, NY, United States
Location : Remote (U.S.) – Onsite required if located in the Jacksonville, FL commuting area
Schedule : Monday–Friday, 9:00 AM – 6:00 PM ET
We are seeking a Retail Solutions Account Manager with experience in the payments industry to manage and grow strategic relationships with enterprise retail customers. This role serves as the primary operational point of contact, ensuring successful onboarding, product adoption, and ongoing service excellence.
The ideal candidate combines account management or customer success experience with a strong understanding of payment technologies, merchant services, or point-of-sale ecosystems. This individual will act as a trusted advisor to customers while coordinating internally across sales, operations, product, and support teams to deliver a seamless customer experience.
Key Responsibilities Customer Relationship Management:
Serve as the primary operational contact for assigned enterprise retail customers.
Build strong relationships with key stakeholders and act as the voice of the customer internally.
Ensure high levels of satisfaction, retention, and long‑term partnership growth.
Payments & Solution Expertise:
Support customers utilizing payment terminals, payment acceptance solutions, and related technologies.
Guide customers through product adoption, operational best practices, and new solution rollouts.
Operational Account Support:
Manage day‑to‑day operational needs, including service requests, escalations, billing, and issue resolution promptly.
Coordinate with internal teams to ensure timely responses and effective solutions for customer needs.
Cross‑Functional Collaboration:
Partner with Sales, Product, Operations, Development, and Support teams to align on customer priorities and deliver consistent service.
Facilitate communication across internal stakeholders to resolve challenges and drive results.
Business Reviews & Performance Tracking:
Lead regular customer meetings to review KPIs, service performance, and account health. Aligning priorities to ensure satisfaction.
Provide insights and recommendations that drive operational improvements and value for the customer.
Project & Rollout Coordination:
Support customer onboarding, deployments, and solution rollouts.
Track project milestones and ensure the successful execution of customer initiatives.
Order & Account Management:
Process and monitor customer purchase orders and ensure timely fulfillment and delivery.
Maintain accurate account documentation and reporting in the CRM.
Qualifications Experience :
2+ years of proven experience in Account Management, Customer Success, Service Delivery, or Sales Support.
Preferred: Experience within the payments, merchant services, POS, or credit card processing industry.
Skills :
Strong relationship‑building skills with the ability to engage enterprise‑level stakeholders.
Excellent written and verbal communication skills.
Ability to manage multiple accounts, priorities, and projects in a fast‑paced environment.
Strong analytical and problem‑solving skills with experience compiling and reviewing performance metrics and KPIs to identify trends and areas for improvement and demonstrate value.
Highly organized and detail‑oriented with solid project coordination abilities.
Technical Aptitude :
Familiarity with payment terminals, retail payment environments, or payment acceptance technology preferred.
Ability to quickly learn new platforms, systems, and technical concepts.
Education : Associate’s degree preferred (or equivalent professional experience).
Competitive salary with performance/target bonus opportunities
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Schedule : Monday–Friday, 9:00 AM – 6:00 PM ET
We are seeking a Retail Solutions Account Manager with experience in the payments industry to manage and grow strategic relationships with enterprise retail customers. This role serves as the primary operational point of contact, ensuring successful onboarding, product adoption, and ongoing service excellence.
The ideal candidate combines account management or customer success experience with a strong understanding of payment technologies, merchant services, or point-of-sale ecosystems. This individual will act as a trusted advisor to customers while coordinating internally across sales, operations, product, and support teams to deliver a seamless customer experience.
Key Responsibilities Customer Relationship Management:
Serve as the primary operational contact for assigned enterprise retail customers.
Build strong relationships with key stakeholders and act as the voice of the customer internally.
Ensure high levels of satisfaction, retention, and long‑term partnership growth.
Payments & Solution Expertise:
Support customers utilizing payment terminals, payment acceptance solutions, and related technologies.
Guide customers through product adoption, operational best practices, and new solution rollouts.
Operational Account Support:
Manage day‑to‑day operational needs, including service requests, escalations, billing, and issue resolution promptly.
Coordinate with internal teams to ensure timely responses and effective solutions for customer needs.
Cross‑Functional Collaboration:
Partner with Sales, Product, Operations, Development, and Support teams to align on customer priorities and deliver consistent service.
Facilitate communication across internal stakeholders to resolve challenges and drive results.
Business Reviews & Performance Tracking:
Lead regular customer meetings to review KPIs, service performance, and account health. Aligning priorities to ensure satisfaction.
Provide insights and recommendations that drive operational improvements and value for the customer.
Project & Rollout Coordination:
Support customer onboarding, deployments, and solution rollouts.
Track project milestones and ensure the successful execution of customer initiatives.
Order & Account Management:
Process and monitor customer purchase orders and ensure timely fulfillment and delivery.
Maintain accurate account documentation and reporting in the CRM.
Qualifications Experience :
2+ years of proven experience in Account Management, Customer Success, Service Delivery, or Sales Support.
Preferred: Experience within the payments, merchant services, POS, or credit card processing industry.
Skills :
Strong relationship‑building skills with the ability to engage enterprise‑level stakeholders.
Excellent written and verbal communication skills.
Ability to manage multiple accounts, priorities, and projects in a fast‑paced environment.
Strong analytical and problem‑solving skills with experience compiling and reviewing performance metrics and KPIs to identify trends and areas for improvement and demonstrate value.
Highly organized and detail‑oriented with solid project coordination abilities.
Technical Aptitude :
Familiarity with payment terminals, retail payment environments, or payment acceptance technology preferred.
Ability to quickly learn new platforms, systems, and technical concepts.
Education : Associate’s degree preferred (or equivalent professional experience).
Competitive salary with performance/target bonus opportunities
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