Senior Escalations & Customer Advocacy Lead

A prominent financial services firm located in Fort Mill, SC, seeks a Customer Advocacy Lead to manage escalated cases and support team development. This role involves deep research, interaction with legal and compliance teams, and coaching staff. Ideal candidates should have over 8 years of experience in mortgage servicing and possess strong analytical and communication skills. The benefits package includes health insurance, 401(k), and PTO. #J-18808-Ljbffr