Executive Escalations & Customer Advocacy Lead

A leading mortgage service provider seeks a Customer Advocacy Lead to manage escalated cases and improve processes. This role requires 8+ years of experience in mortgage servicing, a strong understanding of regulatory requirements, and exceptional communication skills. You will provide support and coaching to team members while managing public-facing channels such as the BBB portal. The company supports diversity and inclusivity in the workplace, offering a comprehensive benefits package. #J-18808-Ljbffr