Senior Customer Advocacy Lead — Escalations & Risk

A leading financial services firm is seeking a Customer Advocacy Lead to manage escalated cases and support team members with coaching. Ideal candidates should have over 8 years of experience in mortgage servicing, strong analytical skills, and exceptional written communication. The position offers a salary range between $73,900.00 and $98,500.00 annually, along with a comprehensive benefits package including medical, dental, and 401k. #J-18808-Ljbffr