TxDMV - VTR Customer Service Representative (Pharr)
Centralized Accounting and Payroll/Personnel System, Pharr, TX, United States
Title
VTR Customer Service Representative (Pharr) Organization
TEXAS DEPARTMENT OF MOTOR VEHICLES Location
Pharr RSC, 600 W Expressway 83, Pharr, TX 78577-6535 Job Summary
Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Dallas Vehicle Titles and Registration Division (VTR), Pharr Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, handling, preparing, and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules, and regulations. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Application Instructions
To apply, submit an online application via the Applicant Career Section or WorkInTexas. Complete your online applicant profile and the State of Texas Application for Employment. Resumes are required and must be attached. The resume must be detailed with full employment history, education, licenses, and skills. Include month and year for start and end dates. Failure to fully complete application requirements or pre‑screening questions may disqualify you. Applicants requiring accommodations for the interview process may contact Human Resources at 512‑465‑4043. Job Classification
Customer Service Representative III (0136) Essential Duties
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations. Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e‑mail and through correspondence. Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers. Reviews, processes, and routes mail. Tracks receipt and processing of documents. Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents. Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers. Maintains specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters. Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports. Participates in team meetings to contribute to the development of best practice procedures. May process customer apportioned registration in‑person, by telephone and through the TxIRP online application. May travel up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Marginal Duties
May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs. May be required to stand for short periods of time to make copies/faxes etc. May be required to kneel for short periods of time to replace printing ink cartridges. May require walking short distances to and from copier, fax, and to retrieve inventory. Qualifications
Graduation from high school or equivalent. Two (2) years’ experience in a high‑volume customer service or general office administration environment. A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. Benefits
Voluntary AD&D Insurance Health & Dependent care flexible spending accounts Desirability and Compliance
Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre‑employment criminal history background check and driver's record check. Compliance with Selective Service registration for males ages 18‑25. Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. Military
Surviving Spouse or Orphan must provide DD 1300 or DD 214. Equal Opportunity / Affidavit
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512‑465‑4043.
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VTR Customer Service Representative (Pharr) Organization
TEXAS DEPARTMENT OF MOTOR VEHICLES Location
Pharr RSC, 600 W Expressway 83, Pharr, TX 78577-6535 Job Summary
Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Dallas Vehicle Titles and Registration Division (VTR), Pharr Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, handling, preparing, and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules, and regulations. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Application Instructions
To apply, submit an online application via the Applicant Career Section or WorkInTexas. Complete your online applicant profile and the State of Texas Application for Employment. Resumes are required and must be attached. The resume must be detailed with full employment history, education, licenses, and skills. Include month and year for start and end dates. Failure to fully complete application requirements or pre‑screening questions may disqualify you. Applicants requiring accommodations for the interview process may contact Human Resources at 512‑465‑4043. Job Classification
Customer Service Representative III (0136) Essential Duties
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations. Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e‑mail and through correspondence. Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers. Reviews, processes, and routes mail. Tracks receipt and processing of documents. Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents. Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers. Maintains specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters. Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports. Participates in team meetings to contribute to the development of best practice procedures. May process customer apportioned registration in‑person, by telephone and through the TxIRP online application. May travel up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Marginal Duties
May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs. May be required to stand for short periods of time to make copies/faxes etc. May be required to kneel for short periods of time to replace printing ink cartridges. May require walking short distances to and from copier, fax, and to retrieve inventory. Qualifications
Graduation from high school or equivalent. Two (2) years’ experience in a high‑volume customer service or general office administration environment. A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. Benefits
Voluntary AD&D Insurance Health & Dependent care flexible spending accounts Desirability and Compliance
Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre‑employment criminal history background check and driver's record check. Compliance with Selective Service registration for males ages 18‑25. Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. Military
Surviving Spouse or Orphan must provide DD 1300 or DD 214. Equal Opportunity / Affidavit
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512‑465‑4043.
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