TxDMV - VTR Customer Service Representative (Pharr)
Texas Department of Motor Vehicles, Pharr, TX, United States
General Description
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle‑related industries. This position provides complex customer service work in support of TxDMV, the Dallas Vehicle Titles and Registration Division (VTR) and the Pharr Regional Service Center. The work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing, and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules, and regulations. Work requires contact with governmental agencies, elected officials, and extensive contact with the public. The employee works under general supervision with moderate latitude for initiative and independent judgment.
Essential Duties
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
Reviews, processes, and routes mail; tracks receipt and processing of documents.
Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents.
Enters information into databases and approves or rejects issuance of requested documents.
Researches information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
Maintains specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration, NAFTA permits, authorize refunds and corrected title requests, and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees.
Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
Participates in team meetings to contribute to the development of best practice procedures.
May process customer apportioned registration in‑person, by telephone and through the TxIRP online application.
May travel up to 10% of the time. Travels by car (may include flying) and may include overnight travel.
May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other duties as assigned.
Marginal Duties
May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.
May be required to stand for short periods of time to make copies/faxes etc.
May be required to kneel for short periods of time to replace printing ink cartridges.
May require walking short distances to and from copier, fax and to retrieve inventory.
Qualifications: Minimum Requirements
Education: Graduation from high school or equivalent.
Experience: Two (2) years of experience in a high‑volume customer service or general office administration environment. Experience requirements may be satisfied by full‑time experience or a prorated part‑time equivalent.
Experience and education may be substituted for one another.
Travel May travel up to 10% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.
Registration, Certification and/Or Licensure
A valid Class C driver’s license is required. If not currently a Texas resident, an individual must obtain a Texas driver’s license within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Benefits
Retirement Plan
Paid Group Health Life Insurance for employees
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Longevity Pay
Dental
Vision
Dependent Optional Life Insurance
Voluntary ADD Insurance
Dependent Health Life Insurance
Health Dependent Care Flexible Spending Accounts
Tuition Assistance Program
Qualified Employer In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.
Job Offers and Continuation of Employment Conditions
Job offers and continuation of employment is contingent upon proof of education and experience listed on the application.
Eligibility to work in the United States.
Satisfactory results from a pre‑employment criminal history background check and driver’s record check.
Compliance with Selective Service registration for males ages 18‑25.
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
Military
If selected for the position, the following must be provided for proof of military employment preference: Veteran must provide form DD‑214; surviving spouse or orphan must provide DD‑1300 or DD‑214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office.
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Essential Duties
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
Reviews, processes, and routes mail; tracks receipt and processing of documents.
Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents.
Enters information into databases and approves or rejects issuance of requested documents.
Researches information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
Maintains specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration, NAFTA permits, authorize refunds and corrected title requests, and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees.
Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
Participates in team meetings to contribute to the development of best practice procedures.
May process customer apportioned registration in‑person, by telephone and through the TxIRP online application.
May travel up to 10% of the time. Travels by car (may include flying) and may include overnight travel.
May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other duties as assigned.
Marginal Duties
May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.
May be required to stand for short periods of time to make copies/faxes etc.
May be required to kneel for short periods of time to replace printing ink cartridges.
May require walking short distances to and from copier, fax and to retrieve inventory.
Qualifications: Minimum Requirements
Education: Graduation from high school or equivalent.
Experience: Two (2) years of experience in a high‑volume customer service or general office administration environment. Experience requirements may be satisfied by full‑time experience or a prorated part‑time equivalent.
Experience and education may be substituted for one another.
Travel May travel up to 10% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.
Registration, Certification and/Or Licensure
A valid Class C driver’s license is required. If not currently a Texas resident, an individual must obtain a Texas driver’s license within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Benefits
Retirement Plan
Paid Group Health Life Insurance for employees
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Longevity Pay
Dental
Vision
Dependent Optional Life Insurance
Voluntary ADD Insurance
Dependent Health Life Insurance
Health Dependent Care Flexible Spending Accounts
Tuition Assistance Program
Qualified Employer In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.
Job Offers and Continuation of Employment Conditions
Job offers and continuation of employment is contingent upon proof of education and experience listed on the application.
Eligibility to work in the United States.
Satisfactory results from a pre‑employment criminal history background check and driver’s record check.
Compliance with Selective Service registration for males ages 18‑25.
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
Military
If selected for the position, the following must be provided for proof of military employment preference: Veteran must provide form DD‑214; surviving spouse or orphan must provide DD‑1300 or DD‑214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office.
#J-18808-Ljbffr