TxDMV - VTR Customer Service Representative (Dallas South)
Centralized Accounting and Payroll/Personnel System, Duncanville, TX, United States
Organization
TxDMV - VTR Customer Service Representative (Dallas South) ( 00057162 )
Primary Location Texas-Duncanville
Work Locations VTR Dallas South RSC 562 East Wheatland Rd Duncanville 75116
Job Office and Administrative Support
Employee Status Regular
Travel Yes, 25 % of the Time
State Job Code 0138 Texas
Salary (Pay Basis) 3,750.00 - 3,750.00 (Monthly)
Number of Openings 1
Overtime Status Non-exempt
Job Posting Mar 26, 2026, 12:32:54 PM
Closing Date Apr 1, 2026, 4:59:00 AM
SUBMISSION OF APPLICATION To apply for this position, complete an online application through the Applicant Career Section or through WorkInTexas. Select “Apply Online” button. Complete your online applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications.
Effective January 23, 2026:
Attach a résumé to your application which will be used for screening purposes.
Ensure your résumé is detailed and specific, including full employment history (full time or part time), education, licenses, and skills.
Include the month and year for start and end dates for each listed employer.
Failure to fully complete the application requirements and pre‑screening questions may disqualify you for consideration for this position.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
STATE TITLE Customer Service Representative IV
NOTE THIS POSITION IS INTERNAL ONLY. OUTSIDE APPLICATIONS ARE NOT CONSIDERED.
GENERAL DESCRIPTION Provides advanced customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration (VTR) Division, South Dallas Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing, and providing confidential and sensitive correspondence and communication regarding compliance with state and federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contact with the public. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules, and regulations.
Processes apportioned registration in person, by telephone and through the Texas International Registration Plan online application.
Communicates with and assists the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e‑mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers, and metal recyclers.
Retrieves information from master files, mainframe systems and databases to verify applications, forms and supporting original documents.
Enters information into databases and approves or rejects issuance of requested documents.
Researches information from manuals and electronic resources to resolve advanced customer service problems and collaborate with other agencies and divisions to provide information and services to external and internal customers.
Maintains advanced specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration, NAFTA permits; authorizes refunds and corrected title requests; and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and balances assigned inventory; reconciles any discrepancies and prepares financial reports.
Coordinates and participates in team meetings to contribute to the development of best practice procedures.
Assists with supporting the county tax office through on‑site visits; communicating and interpreting TxDMV policy and programs; reviewing rules and regulations; assists with conducting audit oversight.
Provides RTS application support.
Assists with developing and providing training for TxDMV‑VTR personnel.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job‑related duties as assigned.
Must attend regularly scheduled work hours.
QUALIFICATIONS MINIMUM REQUIREMENTS
Education
Graduation from high school or equivalent.
Education may be substituted for experience.
Experience
Three (3) years’ experience in a high-volume customer service or general office administration environment.
Experience requirements may be satisfied by full‑time experience or the prorated part‑time equivalent.
ADDITIONAL INFORMATION TRAVEL
May travel up to 25 % of the time. Must be able to commute between both Dallas locations. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver’s License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one‑third of total compensation. Benefits include:
Voluntary AD&D Insurance
Health & Dependent care flexible spending accounts
Job offers and continuation of employment is contingent upon:
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre‑employment criminal history background check and driver’s record check
Compliance with Selective Service registration for males ages 18‑25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
If selected for the position the following must be provided for proof of military employment preference:
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512‑465‑4043.
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Primary Location Texas-Duncanville
Work Locations VTR Dallas South RSC 562 East Wheatland Rd Duncanville 75116
Job Office and Administrative Support
Employee Status Regular
Travel Yes, 25 % of the Time
State Job Code 0138 Texas
Salary (Pay Basis) 3,750.00 - 3,750.00 (Monthly)
Number of Openings 1
Overtime Status Non-exempt
Job Posting Mar 26, 2026, 12:32:54 PM
Closing Date Apr 1, 2026, 4:59:00 AM
SUBMISSION OF APPLICATION To apply for this position, complete an online application through the Applicant Career Section or through WorkInTexas. Select “Apply Online” button. Complete your online applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications.
Effective January 23, 2026:
Attach a résumé to your application which will be used for screening purposes.
Ensure your résumé is detailed and specific, including full employment history (full time or part time), education, licenses, and skills.
Include the month and year for start and end dates for each listed employer.
Failure to fully complete the application requirements and pre‑screening questions may disqualify you for consideration for this position.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
STATE TITLE Customer Service Representative IV
NOTE THIS POSITION IS INTERNAL ONLY. OUTSIDE APPLICATIONS ARE NOT CONSIDERED.
GENERAL DESCRIPTION Provides advanced customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration (VTR) Division, South Dallas Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing, and providing confidential and sensitive correspondence and communication regarding compliance with state and federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contact with the public. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules, and regulations.
Processes apportioned registration in person, by telephone and through the Texas International Registration Plan online application.
Communicates with and assists the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e‑mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers, and metal recyclers.
Retrieves information from master files, mainframe systems and databases to verify applications, forms and supporting original documents.
Enters information into databases and approves or rejects issuance of requested documents.
Researches information from manuals and electronic resources to resolve advanced customer service problems and collaborate with other agencies and divisions to provide information and services to external and internal customers.
Maintains advanced specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration, NAFTA permits; authorizes refunds and corrected title requests; and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and balances assigned inventory; reconciles any discrepancies and prepares financial reports.
Coordinates and participates in team meetings to contribute to the development of best practice procedures.
Assists with supporting the county tax office through on‑site visits; communicating and interpreting TxDMV policy and programs; reviewing rules and regulations; assists with conducting audit oversight.
Provides RTS application support.
Assists with developing and providing training for TxDMV‑VTR personnel.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job‑related duties as assigned.
Must attend regularly scheduled work hours.
QUALIFICATIONS MINIMUM REQUIREMENTS
Education
Graduation from high school or equivalent.
Education may be substituted for experience.
Experience
Three (3) years’ experience in a high-volume customer service or general office administration environment.
Experience requirements may be satisfied by full‑time experience or the prorated part‑time equivalent.
ADDITIONAL INFORMATION TRAVEL
May travel up to 25 % of the time. Must be able to commute between both Dallas locations. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver’s License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one‑third of total compensation. Benefits include:
Voluntary AD&D Insurance
Health & Dependent care flexible spending accounts
Job offers and continuation of employment is contingent upon:
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre‑employment criminal history background check and driver’s record check
Compliance with Selective Service registration for males ages 18‑25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
If selected for the position the following must be provided for proof of military employment preference:
Surviving Spouse or Orphan must provide DD 1300 or DD 214.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512‑465‑4043.
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