Senior Customer Advocacy & Escalation Specialist

A leading financial institution is seeking a Senior Collections Customer Advocacy Coordinator to manage complex escalations in Auto Finance. This role is fully remote, focusing on resolving high-risk customer interactions and enhancing compliance. Candidates need robust customer service experience, particularly in auto finance, and strong de-escalation skills. You will be expected to provide quality feedback and contribute to continuous improvement initiatives. Competitive salary range of $49,800 - $56,900 per year, based on location. #J-18808-Ljbffr