Senior Customer Advocacy & Escalation Specialist

A financial services company is seeking a Sr. Advocacy Coordinator to serve as a Tier 2 escalation expert within Auto Finance. This role entails handling high-risk accounts, managing customer interactions, and contributing to compliance initiatives. You will identify trends, support complaint resolutions, and conduct documentation in accordance with company standards. Ideal candidates should possess robust customer service experience and de-escalation skills. This position is remote and offers a salary range of $49,800 - $56,900. #J-18808-Ljbffr