Customer Support Representative
Kelly, Johnston, IA, United States
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Support Representative to work at a premier industry leader in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation: $18.78 per hour
Shift: Support hours fall between 7am - 6pm CST, Monday - Friday and 8am - 12pm CST, Saturday. Schedule may include occasional holidays and overtime based on the needs of the business. Candidate must be available to work any 8-hour shift within those hours.
Why You Should Apply To Be Customer Support Representative
Competitive pay rate of $18.78/hour.
Earn a $1,000 retention bonus at 6 months of employment, and an additional $1,000 bonus after successful completion of assignment.
Work for a premier industry leader with a reputation for excellence.
Gain valuable experience in customer support and problem resolution.
Opportunity to develop professional skills and expand your career network.
What’s a typical day as Customer Support Representative?
Providing advanced product and service information, responding to moderately complex customer questions and issues.
Recording and processing custom or special orders, coordinating with other teams as needed for delivery.
Handling escalated customer issues promptly and obtaining managerial approvals as required.
Making outbound calls to customers to develop and nurture new relationships.
Acting as a primary point of contact for resolving customer queries and complaints.
Scheduling follow‑up actions and maintaining accurate records in the CRM system.
Conducting customer interviews to clarify requirements and collect detailed client information.
Delivering exceptional service to encourage ongoing customer loyalty and satisfaction.
Participating in ongoing training and development to maintain up‑to‑date knowledge of industry best practices and company policies.
This Job Might Be An Outstanding Fit If You
Have post‑secondary non‑tertiary education.
Bring 1 to 3 years of customer support or related experience.
Are able to work independently and handle complex customer interactions.
Are comfortable with digital communications and CRM systems.
Possess strong problem‑solving skills, customer focus, and ability to build rapport.
Are flexible to work any 8‑hour shift within support hours, including occasional holidays and overtime.
Are open to a temporary, contingent position with no expectation to convert to a full‑time role, but with access to future career opportunities.
What Happens Next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
We support our talent through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Salary/Pay Rate/Compensation: $18.78 per hour
Shift: Support hours fall between 7am - 6pm CST, Monday - Friday and 8am - 12pm CST, Saturday. Schedule may include occasional holidays and overtime based on the needs of the business. Candidate must be available to work any 8-hour shift within those hours.
Why You Should Apply To Be Customer Support Representative
Competitive pay rate of $18.78/hour.
Earn a $1,000 retention bonus at 6 months of employment, and an additional $1,000 bonus after successful completion of assignment.
Work for a premier industry leader with a reputation for excellence.
Gain valuable experience in customer support and problem resolution.
Opportunity to develop professional skills and expand your career network.
What’s a typical day as Customer Support Representative?
Providing advanced product and service information, responding to moderately complex customer questions and issues.
Recording and processing custom or special orders, coordinating with other teams as needed for delivery.
Handling escalated customer issues promptly and obtaining managerial approvals as required.
Making outbound calls to customers to develop and nurture new relationships.
Acting as a primary point of contact for resolving customer queries and complaints.
Scheduling follow‑up actions and maintaining accurate records in the CRM system.
Conducting customer interviews to clarify requirements and collect detailed client information.
Delivering exceptional service to encourage ongoing customer loyalty and satisfaction.
Participating in ongoing training and development to maintain up‑to‑date knowledge of industry best practices and company policies.
This Job Might Be An Outstanding Fit If You
Have post‑secondary non‑tertiary education.
Bring 1 to 3 years of customer support or related experience.
Are able to work independently and handle complex customer interactions.
Are comfortable with digital communications and CRM systems.
Possess strong problem‑solving skills, customer focus, and ability to build rapport.
Are flexible to work any 8‑hour shift within support hours, including occasional holidays and overtime.
Are open to a temporary, contingent position with no expectation to convert to a full‑time role, but with access to future career opportunities.
What Happens Next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
We support our talent through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
#J-18808-Ljbffr