CX Strategy & Insights Consultant

A leading insurance firm in Ohio is seeking a Consultant for Customer Experience to analyze customer feedback, enhance journey mapping, and deliver insights to improve overall satisfaction. Candidates should have 5-7 years of relevant experience in human-centered design or consulting. Responsibilities include data analysis, supporting project management, and presenting findings to stakeholders. The role offers competitive benefits, including health insurance and a 401(k) plan. #J-18808-Ljbffr