German-Speaking CSR for Marketing Platform

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a Digital Marketing Platform with the chance to work in enchanting Greece. This role is tailored for individuals who are passionate about digital marketing and customer support. As a representative, you will assist clients in navigating the platform, addressing their inquiries, and ensuring they maximize their digital marketing efforts, all while communicating effectively in German. Key Responsibilities Handle customer inquiries regarding the digital marketing platform, including features, pricing, and troubleshooting via phone, email, and chat in German Provide comprehensive guidance to customers on optimizing their use of the platform Assist in onboarding new clients and ensuring they understand platform functionalities Resolve customer complaints and technical issues promptly, maintaining a high level of customer satisfaction Document all customer interactions accurately in the CRM system Collaborate with product and technical teams to relay customer feedback and suggest improvements Stay updated on digital marketing trends and platform updates to enhance customer interactions Requirements Fluency in German (both written and spoken) is essential; knowledge of English is a plus Experience in customer service or support, preferably in digital marketing or tech-related fields Strong communication skills and a customer-focused approach Problem-solving abilities with a proactive attitude towards customer needs Aptitude for managing multiple tasks efficiently in a fast-paced environment Familiarity with CRM tools and customer service software Willingness to relocate or work in Greece, with the flexibility to adapt to new environments Benefits Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More.. #J-18808-Ljbffr